Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kara Waller

Kara Waller

Mangum,OK

Summary

Driven Account Manager with a proven track record at Keurig Dr Pepper, Inc., excelling in customer relationship management and sales development. Leveraged brand management skills to surpass sales quotas, achieving significant market penetration. Expert in contract negotiation and customer service, fostering loyalty and driving growth. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Account Manager Combo

Keurig Dr Pepper, Inc.
05.2021 - Current
  • Identified key entry points to enhance market penetration and maximize returns.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

General Manager

Cals Convince
04.2017 - 05.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Sales Associate

Pats Washtub
08.2016 - 05.2017
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Host

Washington State Parks
11.2010 - 08.2016
  • Assisted with development and distribution of marketing materials for facility.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Developed and implemented promotional strategies to increase occupancy.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Education

No Degree - Political Science And Government

Clark College
Vancouver, WA

High School Diploma -

Washougal High School
Washougal, WA
06.2002

Skills

  • Needs analysis
  • Brand Management
  • Sales Development
  • Trend forecasting
  • Account development
  • Market forecasting
  • Customer Service
  • Lead prospecting
  • Contract Negotiation
  • Complaint Management
  • Customer Relationship Management (CRM)
  • Customer Needs Assessment
  • Order Management

Timeline

Account Manager Combo

Keurig Dr Pepper, Inc.
05.2021 - Current

General Manager

Cals Convince
04.2017 - 05.2021

Sales Associate

Pats Washtub
08.2016 - 05.2017

Host

Washington State Parks
11.2010 - 08.2016

No Degree - Political Science And Government

Clark College

High School Diploma -

Washougal High School
Kara Waller