Kasi Schrotter
Lewisville,TX
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
18
18
years of professional experience
Work History
Business Analyst
Mannatech
09.2013 - Current
- Act as a liaison between the Call Center and IT Department.
- Route service desk tickets to appropriate members of the IT Department and communicate results to internal and external customers.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Train our new phone representatives on how to use the website and online marketing tools.
- Researched orders with discrepancies, and helped the IT Department clean data before a commission run.
Leadership Connection Representative
Mannatech
06.2009 - 09.2013
- Answered questions about the compensation plan for Mannatech’s top sales Associates.
- Responsible for motivating and coaching 8 sales leaders that experienced a decline in sales. Advised them on how to maximize our incentive plan through strategic order placement. Three of the Associates in my group qualified for the Hawaii incentive trip.
- Researched inquiries regarding Sales Associate’s commission checks and presented facts to the recalculation committee.
Customer Service Representative
Mannatech
02.2006 - 06.2009
- Actively researched, documented, and resolved customer issues.
- Reported product complaints in accordance with HIPPA and FDA regulations.
- Consistently exceeded call quality expectations for monitored calls.
- Worked the storefront at MannaFest, Mannatech’s international Sales Convention featuring over 1,000 guests and generating 1 million dollars with of sales in a single weekend .
Education
Bachelor of Arts - Public Relations
University of North Texas
Denton, TXSkills
- Web-Based Reporting Tools
- Staff Training
- Pivot Tables
- JD Edwards Enterprise One
- Team Building
- Customer Resolution
- Successful Upsell Record
Volunteer Experience
Volunteer and Event Coordinator for Art Love Magic
- Volunteer Coordinator Underground Festival. I organized a team of thirty volunteers. I coordinated efforts to ensure we collected entrance fees, and all participating artists received proper breaks.
- Event Producer Día de los Muertos Festival. Organized a team of nine artists. We provided free arts and crafts at the Latino Cultural Center for approximately three hundred children in attendance.
- Co-producer This is True 2 A unique art gallery show where a visual artist interpreted a jury selected poem from a mystery poet. The two artists met for the first time at the gallery opening.
Timeline
Business Analyst
Mannatech
09.2013 - Current
Leadership Connection Representative
Mannatech
06.2009 - 09.2013
Customer Service Representative
Mannatech
02.2006 - 06.2009
Bachelor of Arts - Public Relations
University of North Texas
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