Kasia Young
McDonough,GA
Summary
Detail-oriented professional with extensive experience in customer service and operational efficiency. Proven track record of improving processes and ensuring passenger safety. Dedicated to providing exceptional support while maintaining confidentiality.
Overview
10
10
years of professional experience
Work History
Bus Operator
Metropolitan Atlanta Rapid Transit Authority, MARTA
Atlanta, GA
06.2024 - Current
- Operated buses along designated routes, enhancing reliability of public transportation.
- Ensured passenger safety by adhering to traffic regulations and safety protocols.
- Engaged with passengers, providing route information and assistance to improve travel experience.
- Provided safe, reliable transportation, facilitating timely arrival at destinations.
- Stopped buses at designated locations per schedule, allowing adequate time for loading and unloading.
- Conducted pre-trip inspections on vehicles to ensure safety equipment functionality and compliance.
- Adhered to established schedules while safely navigating assigned bus routes.
Team Lead
A Servant Harvest Food Pantry
McDonough, GA
08.2021 - 07.2022
- Coordinated food distribution efforts, aligning resources with community needs to ensure timely access to assistance.
- Managed inventory of food supplies, ensuring proper storage practices and accuracy in records.
- Trained new volunteers on pantry procedures and safety protocols, improving onboarding experience and operational readiness.
- Provided leadership and guidance to team members, ensuring timely completion of tasks to high standards.
- Supported manager in developing plans for future projects and objectives.
- Maintained clean work areas, free from hazards, to maximize efficiency.
- Resolved inventory discrepancies through meticulous counting and documentation, maintaining accurate stock levels to support service delivery.
- Demonstrated professionalism and composure under stress, effectively diffusing tense situations.
Clerk Assistant
United Parcel Service, UPS
Locust Grove, Georgia
10.2020 - 01.2021
- Processed incoming and outgoing shipments, ensuring timely delivery to maintain operational flow.
- Sorted packages by destination, facilitating efficient routing within facility to optimize delivery processes.
- Organized workspace to enhance productivity and maintain safety standards.
- Entered data into databases with accuracy and efficiency.
- Ensured office equipment remained operational, stocked, and clean.
- Handled confidential information with discretion and integrity.
- Received and distributed mail, letters, and packages promptly, supporting effective communication within the organization.
Contact Service Representative
Internal Revenue Service, IRS
Oakland, California
11.2018 - 09.2019
- Processed incoming calls, providing accurate information and effective support to customers.
- Assisted taxpayers with inquiries regarding federal tax regulations and procedures.
- Ensured compliance with company policies during customer interactions.
- Employed problem-solving techniques to resolve customer complaints efficiently and effectively.
- Researched multiple sources to provide precise solutions for customer inquiries.
- Escalated complex issues to appropriate personnel for effective resolution.
- Updated existing accounts with changes in address or contact information.
- Navigated computer systems to review information and respond accurately to callers.
- Anticipated customer needs and delivered outstanding support, improving customer service levels.
HR Assistant
Berkeley Food and Housing Project
Berkeley, California
04.2018 - 11.2018
- Maintained employee records while safeguarding confidentiality of sensitive information.
- Coordinated recruitment efforts by scheduling interviews and screening candidates.
- Posted job announcements and pre-screened applicants to streamline hiring process.
HR Coordinator
Aryzta via Aerotek
Alameda, California
08.2017 - 01.2018
- Streamlined employee onboarding process, ensuring adherence to company policies and procedures.
- Ensured compliance of employee records with applicable laws and regulations for accurate data management.
- Streamlined application processes for candidates by addressing inquiries and managing background checks efficiently.
- Coordinated completion of I-9 forms and managed drug screening documentation for new hires to facilitate smooth onboarding.
- Supported customer service through inbound and outbound calls related to HR inquiries.
- Managed HRIS for efficient data management and enhanced reporting capabilities.
HR Assistant
HRSC Kaiser Permanente HR Service Center
Alameda, California
03.2016 - 12.2016
- Managed employee records while ensuring confidentiality of sensitive information.
- Maintained HR databases through accurate data entry, ensuring compliance with regulatory requirements.
- Updated HR databases with changes in employee position, salary, and personal details.
- Responded to internal and external HR inquiries to provide timely assistance.
- Examined employee files to facilitate personnel action responses.
- Managed confidential information with discretion and integrity to uphold employee trust and organizational policies.
- Participated in HR training and workshops to enhance professional skills.
- Supported HR operations by performing bookkeeping, filing documents, and delivering mail efficiently.
Education
Associate of Arts - Business Administration
Heald Business College
Hayward, CA07-2001
Skills
- Customer service excellence
- Record keeping and data entry
- Administrative support functions
- Microsoft Office and DocuSign
- Microsoft Excel proficiency
- HR software management
- Employee onboarding and HRIS
- ADP
- Background verification
- Data confidentiality practices
- Online job posting
Timeline
Bus Operator
Metropolitan Atlanta Rapid Transit Authority, MARTA
06.2024 - Current
Team Lead
A Servant Harvest Food Pantry
08.2021 - 07.2022
Clerk Assistant
United Parcel Service, UPS
10.2020 - 01.2021
Contact Service Representative
Internal Revenue Service, IRS
11.2018 - 09.2019
HR Assistant
Berkeley Food and Housing Project
04.2018 - 11.2018
HR Coordinator
Aryzta via Aerotek
08.2017 - 01.2018
HR Assistant
HRSC Kaiser Permanente HR Service Center
03.2016 - 12.2016
Associate of Arts - Business Administration
Heald Business College