Kasie Roman
Bronx,NY
Summary
To obtain a position with opportunity for rapid advancement that allows, effectively, to utilize capabilities and experience for future growth and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Case Manager
Selfhelp Community Guardian Inc
New York, NY
06.2019 - Current
- Identify and assess client needs, mental state, home environment, and provide appropriate services accordingly
- Provide supportive counseling, ongoing case work, services and life skills education through office/ home visits to ensure that clients achieve their service plan objectives
- Assist with home care, mental, medical assessments and evaluations for clients
- Maintained accurate and complete records of all necessary paperwork regarding case
- Submit medical evidence provided by clients, facilities, and doctors
- Professionally interacted with attorneys, insurance companies, providers, benefit department, housing and family members to assure clients needs are reached and met
- Handled phone inquiries promptly and with courtesy
- Familiarity with crisis intervention, conflict resolution and problem focused counseling
- Wide knowledge of theories and practices of counseling and social work
- Ability to monitor and assess client progress
- Ability to work on Internet and manage emails
- Consulted with participants, families, and community contacts to effectively monitor participant's progress
- Engage with clients monthly or face-to-face meetings
- Engage with ongoing meetings with agencies, medical departments, and services on behalf of clients
- Document client and service coordination information timely, comprehensive and accurate manner to ensure compliance with program standards
- Develop new approaches to better serve needs of clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Adhered to social distancing protocols and wore mask or face shield
Customer Engagement Leader
Petsmart, 1107 Broadway
New York, NY
11.2013 - 05.2019
- Title: Manager Customer engagement
- Activity and events planner
- Time management among associates work
- Control social media engagement and promotion.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created plans and communicated deadlines to complete projects on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Master of Arts - Clinical Mental Health Licensing
Capella University
Minneapolis, MN07.2024
Bachelor of Arts - Psychology, Anthropology
Lehman College of The City University of New York
The Bronx, NY05.2018
High School Diploma -
Bronx Health Sciences High School
Bronx, NY06.2012
Skills
- ASL Signer
- Easy learner
- Team worker
- Time management
- Conflict resolution
- Ability to work under pressure
- Adaptability and flexibility
- Decision making
- Loyalty
- Great multitasker
- Creative planner
- Good Listening skills
- Compassionate
Certification
- Certified BLS/CPR and FEMA 872 EAST 29th STREET BROOKLYN, NY 11210 2021
- Phlebotomy/EKG certified Training - 2022
Languages
ASL
Spanish
English
LEADERSHIP / VOLUNTEER ACTIVITIES
09/2009- Present
St. Anthony of Padua
166 Prospect Ave, Bronx, New York
Title: Catechist, President of a Youth Group, Parish Council
- Motivational speaking
- Performed lectured based on faith and mental health guidance
- Mentor teachings based on religious studies to children ages 7-13
- Leadership and guidance training ages 16-21
- Events planned for youth groups of 60 and more
- Organized fundraisers for the parish.
- Advised and ideas given to develop growth within the church community
- Directed weekend retreats and youth group programs ages 14-18
- Formation assistance for team leaders
Timeline
Community Case Manager
Selfhelp Community Guardian Inc
06.2019 - Current
Customer Engagement Leader
Petsmart, 1107 Broadway
11.2013 - 05.2019
Master of Arts - Clinical Mental Health Licensing
Capella University
Bachelor of Arts - Psychology, Anthropology
Lehman College of The City University of New York
High School Diploma -
Bronx Health Sciences High School
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