Summary
Overview
Work History
Education
Skills
Certification
Languages
LEADERSHIP / VOLUNTEER ACTIVITIES
Timeline
Generic

Kasie Roman

Bronx,NY

Summary

To obtain a position with opportunity for rapid advancement that allows, effectively, to utilize capabilities and experience for future growth and success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Community Case Manager

Selfhelp Community Guardian Inc
New York, NY
06.2019 - Current
  • Identify and assess client needs, mental state, home environment, and provide appropriate services accordingly
  • Provide supportive counseling, ongoing case work, services and life skills education through office/ home visits to ensure that clients achieve their service plan objectives
  • Assist with home care, mental, medical assessments and evaluations for clients
  • Maintained accurate and complete records of all necessary paperwork regarding case
  • Submit medical evidence provided by clients, facilities, and doctors
  • Professionally interacted with attorneys, insurance companies, providers, benefit department, housing and family members to assure clients needs are reached and met
  • Handled phone inquiries promptly and with courtesy
  • Familiarity with crisis intervention, conflict resolution and problem focused counseling
  • Wide knowledge of theories and practices of counseling and social work
  • Ability to monitor and assess client progress
  • Ability to work on Internet and manage emails
  • Consulted with participants, families, and community contacts to effectively monitor participant's progress
  • Engage with clients monthly or face-to-face meetings
  • Engage with ongoing meetings with agencies, medical departments, and services on behalf of clients
  • Document client and service coordination information timely, comprehensive and accurate manner to ensure compliance with program standards
  • Develop new approaches to better serve needs of clients.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Referred families to shelters, legal resources and educational programs.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Adhered to social distancing protocols and wore mask or face shield

Customer Engagement Leader

Petsmart, 1107 Broadway
New York, NY
11.2013 - 05.2019
  • Title: Manager Customer engagement
  • Activity and events planner
  • Time management among associates work
  • Control social media engagement and promotion.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Created plans and communicated deadlines to complete projects on time.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

Master of Arts - Clinical Mental Health Licensing

Capella University
Minneapolis, MN
07.2024

Bachelor of Arts - Psychology, Anthropology

Lehman College of The City University of New York
The Bronx, NY
05.2018

High School Diploma -

Bronx Health Sciences High School
Bronx, NY
06.2012

Skills

  • ASL Signer
  • Easy learner
  • Team worker
  • Time management
  • Conflict resolution
  • Ability to work under pressure
  • Adaptability and flexibility
  • Decision making
  • Loyalty
  • Great multitasker
  • Creative planner
  • Good Listening skills
  • Compassionate

Certification

  • Certified BLS/CPR and FEMA 872 EAST 29th STREET BROOKLYN, NY 11210 2021
  • Phlebotomy/EKG certified Training - 2022


Languages

ASL
Spanish
English

LEADERSHIP / VOLUNTEER ACTIVITIES

09/2009- Present

St. Anthony of Padua

166 Prospect Ave, Bronx, New York

Title: Catechist, President of a Youth Group, Parish Council

  • Motivational speaking
  • Performed lectured based on faith and mental health guidance
  • Mentor teachings based on religious studies to children ages 7-13
  • Leadership and guidance training ages 16-21
  • Events planned for youth groups of 60 and more
  • Organized fundraisers for the parish.
  • Advised and ideas given to develop growth within the church community
  • Directed weekend retreats and youth group programs ages 14-18
  • Formation assistance for team leaders


Timeline

Community Case Manager

Selfhelp Community Guardian Inc
06.2019 - Current

Customer Engagement Leader

Petsmart, 1107 Broadway
11.2013 - 05.2019

Master of Arts - Clinical Mental Health Licensing

Capella University

Bachelor of Arts - Psychology, Anthropology

Lehman College of The City University of New York

High School Diploma -

Bronx Health Sciences High School

Similar Profiles

CREATE PROFILE
Kasie Roman