Summary
Overview
Work History
Education
Skills
Timeline
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Kasie Sandifer

Summary

Proven professional with a strong background in customer service and computer skills, honed at Jefferson Health NJ and other esteemed organizations. Excelled in enhancing guest experiences and resolving issues efficiently, leading to significant improvements in customer satisfaction. Expert in fostering professional relationships and maintaining meticulous records, demonstrating both exceptional interpersonal and organizational abilities.

Overview

6
6
years of professional experience

Work History

Guest Service Representative

Jefferson Health NJ
10.2022 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Security Officer

Camden County College
05.2019 - 10.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Administrative Assistant/Wedding Consultant

FleurDLin
06.2018 - 09.2020


  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

High School Diploma -

Washington Township High School
Sewell, NJ
06.2018

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Issue Resolution

Timeline

Guest Service Representative

Jefferson Health NJ
10.2022 - Current

Security Officer

Camden County College
05.2019 - 10.2022

Administrative Assistant/Wedding Consultant

FleurDLin
06.2018 - 09.2020

High School Diploma -

Washington Township High School

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Kasie Sandifer