Valeska Contreras
Orlando
Summary
Skilled guest service offering solid background managing and improving guest relations. Delivers exceptional service by leveraging 1 of customer service experience. Effortlessly handles routine operations and shift changes, maintaining service continuity and upholding property reputation for excellence.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Courtyard by Marriott at Orlando Airport
02.2024 - Current
- Built customer loyalty with swift and personable attention to special requests
- Handled guest check-ins and reservations, verifying details and processing account charges
- Maintained thorough knowledge of hotel services, amenities, room locations and rates and local attractions
Medical Receptionist
MRI Imaging Specialist
06.2023 - 12.2023
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing
- Offered additional support and assistance to patients with limitations
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
Education
High School - undefined
Colegio Curiameto
Barquisimeto, Lara06.2034
GED - undefined
Alco
Kissimmee, FL06.2024
Skills
- Concierge support
- Shift change management
- Conflict resolution
- Cash handling experience
- Problem-solving abilities
- Team Collaboration
- Guest Relations
- Information Protection
- Telephone etiquette
- Payment Processing
- Empathy and understanding
- Multitasking
- Data Entry
- Customer Service
- Teamwork and collaboration
- Computer Skills
- Positive attitude
- Customer service
- Computer skills
- Guest accommodations
LANGUAGE
Spanish Native
English Advanced
Timeline
Guest Service Representative
Courtyard by Marriott at Orlando Airport
02.2024 - Current
Medical Receptionist
MRI Imaging Specialist
06.2023 - 12.2023
High School - undefined
Colegio Curiameto
GED - undefined
Alco
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