Kasie Williams
Buffalo,MO
Summary
Results-driven professional with strong interpersonal skills, excellent time management abilities, and problem-solving expertise. Committed to delivering exceptional results and contributing to organizational success. Eager to leverage skills and experience to make a positive impact in a dynamic work environment.
Overview
13
13
years of professional experience
Work History
Reservation Agent
Margaritaville
Osage Beach, MO
01.2024 - 06.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
Bar Manager
Buffalo Wild Wings
Saint Robert, MO
04.2017 - 06.2023
- Closed out cash register and prepared cashier report at close of business
- Maximized customer service by training staff, overseeing operations, and resolving issues
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 75 % improvement over prior onboarding process
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Crafted special drink and cocktail menu items for seasonal offerings
- Consulted with managers to organize special events and promotions.
Community Support Specialist
Pathways Behavioral Health
Linn Creek, MO
05.2012 - 01.2017
- Supported clients in developing goals and social skills, improving individual wellness and productivity
- Assisted in implementation of community support services in alignment with needs
- Liaised with community members, recommending resources and programs
- Established networks to increase community awareness of new programs
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
Supported Employment Specialist
Choices For People
Rolla, MO
05.2011 - 05.2012
- Helped students develop organizational, time management and study skills
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns
- Empowered students through counseling and skill-building exercises
- Planned and promoted career planning presentations, work experience programs and career workshops
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Education
Bachelor of Arts - Psychology
Columbia College
Columbia, MO05.2009
Skills
- Verbal and Written Communication
- Guest Satisfaction
- Strategic Planning
- Strategic Oversight
- Intervention Strategies
- Crisis Situations
- General Housekeeping
- Creative Solutions
- Job Search Strategies
- Employment Matching
Timeline
Reservation Agent
Margaritaville
01.2024 - 06.2024
Bar Manager
Buffalo Wild Wings
04.2017 - 06.2023
Community Support Specialist
Pathways Behavioral Health
05.2012 - 01.2017
Supported Employment Specialist
Choices For People
05.2011 - 05.2012
Bachelor of Arts - Psychology
Columbia College