KASSA JEFFERSON
Human Resource Executive
Greenwell Springs,Louisiana
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
4
4
Certifications
Work History
Human Resources Manager
Body Bliss Studio
Denham Springs, LA
10.2021 - Current
- Managed employee lifecycle processes by handling onboarding, employee performance and discipline tasks.
- Assessed staffing options and alternatives to support achievement of business goals during peak and seasonal periods
- Supervised and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
Human Resources Executive
Kolland Trucking
, Louisiana
12.2018 - 11.2021
- Managed and controlled labor costs for both regular employees and contractors.
- Completed background checks on applicants to identify potential red flags.
- Worked with recruitment agencies to source candidates for specific job positions.
- Implemented HR programs to meet strategic goals and business objectives.
Provider Audit Analyst
Blue Cross Blue Shield Of Louisiana
Baton Rouge, LA
09.2016 - 09.2017
- Reviewed accounts for discrepancies to properly reconcile differences.
- Reported and recovered overpayments, underpayments and other irregularities.
- Paid claimants amounts due according to settlement agreements and company procedures.
- Corrected processing errors by reprocessing, adjusting and recouping claims.
Our Lady Of The Lake Regional Medical Center
Baton Rouge, LA
06.2015 - 08.2015
- Introduced proposals to supervisors to improve clinical education requirements and processes.
- Performed training tasks in various workplace positions according to company requirements.
City Carrier United States Postal Service
Baton Rouge, LA
12.2006 - 04.2013
- Obtained signed receipts for registered, certified and insured mail, collected associated charges and completed any necessary paperwork
- Sorted mail and packages according to delivery sequence.
- Maintained accurate records of deliveries.
Customer Service Call Center Representative
Shreveport, LA
03.2006 - 12.2006
- Provided accurate and appropriate information in response to customer inquiries.
- Improved call center functionality and service capacity by promptly resolving customer complaints.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Made appropriate account corrections to resolve customer problems.
Military Administrative Specialist
United States Army
Fort Jackson, SC
06.1999 - 02.2006
- Maintained criminal and classified case filing system
- Stored criminal data into computer system
- Maintained confidentiality of records
- Attended staff meetings and served as office receptionist for VIP personnel
- Reviewed and corrected applications for individual recognition, including evaluation reports.
Education
Bachelor Of Science (B.S - Health Administration
Our Lady of the Lake College
Master Of Science (M.S - Health Administration
Our Lady of the Lake College
Skills
Labor negotiations
Certification
Personnel Accountability Certification
Timeline
Human Resources Manager
Body Bliss Studio
10.2021 - Current
Human Resources Executive
Kolland Trucking
12.2018 - 11.2021
Provider Audit Analyst
Blue Cross Blue Shield Of Louisiana
09.2016 - 09.2017
Yellow-Belt LEAN Six Sigma Healthcare Certification
04-2016
Bronze Lean Completion Certification
02-2016
Our Lady Of The Lake Regional Medical Center
06.2015 - 08.2015
City Carrier United States Postal Service
12.2006 - 04.2013
Customer Service Call Center Representative
03.2006 - 12.2006
Government Purchasing Certification
06-2004
Personnel Accountability Certification
08-2000
Military Administrative Specialist
United States Army
06.1999 - 02.2006
Bachelor Of Science (B.S - Health Administration
Our Lady of the Lake College
Master Of Science (M.S - Health Administration
Our Lady of the Lake College
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