Kassaday Harris
Pullman,WA
Summary
Dynamic and dedicated restaurant hostess with proven multitasking abilities at Texas Roadhouse Restaurant. Recognized for exceptional customer service and attention to detail, effectively resolving guest complaints and enhancing dining experiences. A friendly team player skilled in cash handling and maintaining organized waitlists, contributing to a positive atmosphere during peak hours. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess/To-Go Server
Texas Roadhouse Restaurant
07.2024 - 07.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Hostess
Lone Star Steakhouse
04.2022 - 05.2024
- Made and delivered various beverages with speed and efficiency.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
West Valley High School
Yakima, WASkills
- Strong multitasking
- Customer service
- Active learning
- Cash handling
- Friendly and outgoing
- Team player
- Attention to detail
- Opening and closing duties
Certification
- Food Handlers Permit/Food Safety
Timeline
Restaurant Hostess/To-Go Server
Texas Roadhouse Restaurant
07.2024 - 07.2025
Restaurant Hostess
Lone Star Steakhouse
04.2022 - 05.2024
West Valley High School
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