Kassandra Esparza
Albuquerque,NM
Summary
Dynamic professional with a proven track record in hiring, developing, and motivating teams. Expertise in fostering strong relationships across all organizational levels and effectively resolving conflicts. Recognized for strategic problem-solving skills and enhancing team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
Alexandria, VA
09.2023 - Current
- Provide exceptional customer service to policyholders via phone, email, and online channels in a fully remote environment
- Assist clients with policy inquiries, updates, billing questions, and claims processing while ensuring compliance with company and regulatory guidelines
- Educate customers on coverage options, endorsements, and policy details to help them make informed decisions
- Resolve customer concerns efficiently, maintaining a high level of professionalism and satisfaction
State Farm
New Mexico
09.2020 - 09.2023
- Delivered personalized assistance to clients in an office setting, addressing inquiries about policies, billing, and claims
- Assisted customers with selecting and updating insurance policies, ensuring coverage met their unique needs
- Educated clients on insurance products, including Property and Casualty, as well as Life and Health coverage
- Processed policy changes, claims, and billing payments accurately while adhering to company and regulatory standards
- Cultivated strong client relationships, contributing to high customer retention rates and satisfaction
Esthetician
Bliss Salon And Spa Abq
Albuquerque, NM
01.2016 - 05.2020
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Educated clients on skin care procedures and products.
- Conducted private client consultations.
- Answered multi-line phone, returned clients calls and scheduled appointments.
Education
BACHELOR OF ARTS - PSYCHOLOGY
UNIVERSITY OF NEW MEXICO
Skills
- Remote Work Proficiency
- Client Relationship Management
- Policy Analysis and Development
- Risk Assessment
- Claims Processing
- Sales and Marketing Strategies
- Strong Communication and Problem-Solving
Certification
- PROPERTY AND CASUALTY LICENSE
- LIFE AND HEALTH LICENSE
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
State Farm
09.2023 - Current
State Farm
09.2020 - 09.2023
Esthetician
Bliss Salon And Spa Abq
01.2016 - 05.2020
BACHELOR OF ARTS - PSYCHOLOGY
UNIVERSITY OF NEW MEXICO
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