Kassandra Arnold
Lorain,OH
Summary
Detail-oriented and experienced Scheduling Coordinator with over 20 years of experience in Healthcare and patient access. Dedicated public health student seeking an internship in health promotion to apply academic knowledge and real-life experience. Strong interpersonal, organizational, and communication skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator II
University Hospitals
10.2019 - Current
- Uses AMER, Sorian, Epic, Microsoft programs
- Streamlines communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Acts as first point of contact and set appointments for prospective clients; Confirms appointments, communicated with clients, and updated client records.
- Resolves scheduling conflicts promptly, minimizing disruptions to daily operations.
- Documented calls and appointments using Epic.
- Provides detailed information about available services and requirements.
- Assists in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
- Handles assignments independently with good judgement and critical thinking skills.
- Collects and distributes messages to team members and managers to support open communication and high customer service.
- Operates multi-line telephone system to answer and direct high volume of calls.
- Enhances team productivity by creating and maintaining well-organized schedules for multiple departments.
- Reduces scheduling conflicts and ensure timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintains high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Equipment Management Technician
University Hospitals Elyria Medical Center
05.2017 - 10.2019
- Managed and cleaned Durable Medical Equipment throughout the facility
- Test respiratory ventilators to make sure they are ready for patient use
- Processed multiple types of crash carts for emergency medical codes
- Assembled intubation boxes for medical emergencies
- Assisted house supervisor by taking storeroom calls, and delivers necessary items to areas as needed
- Liaised with internal departments to optimize productivity and efficiency.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Lead Nutrition Care Assistant
University Hospitals Elyria Medical Center
06.2000 - 05.2017
- Maintained accurate patient records, supporting effective communication among healthcare team members.
- Works along with dietary staff, dieticians, and nursing staff to meet the specific dietary needs of patients; preparing and delivering meals and supplements to patients
- Set up catering for executive lounges, doctor meetings, and staff meetings
- Provided exceptional customer service while preparing and delivering meals to patients'' rooms, fostering a positive dining experience.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Helps the department maintain and work on perfecting overall department scores according to the American Dietetic Association, State Health Department, and Press Ganey
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Trains new employees on the regulations of the department and customer service skills
Ohio Qualified Pharmacy Technician
CVS Health Retail
09.2013 - 11.2015
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles to include current medications and insurance details.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Relief Supervisor
University Hospitals Elyria Medical Center
02.2013 - 02.2014
- Help implement and improve ideas to raise patient satisfaction-meal planning/timing, customer service, and scripting
- Developed strong relationships with staff, fostering a supportive and collaborative atmosphere.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Contributed to overall operational efficiency by anticipating staffing needs and proactively arranging coverage for absences or vacations.
- Balances cash registers, responsible for safe/ deposit, and record log
- Enhanced communication between shifts with thorough handover processes and documentation.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor's - Health Sciences
Cleveland State University
Cleveland, OHMaster's degree - Public Health
Ohio University-Main Campus
Athens, OH05-2025
Skills
- Epic
- Sorian
- EMR Systems
- Problem-Solving
- Strong Work Ethic
- Customer relations understanding
- Teamwork and Collaboration
- Time management skills
- Medical Scheduling
- Hospital Experience
- Medical Terminology
- Microsoft Office
Certification
CHHA, 04/01/21, Present, Certified Healthcare Access Associate- Patient Access
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Scheduling Coordinator II
University Hospitals
10.2019 - Current
Equipment Management Technician
University Hospitals Elyria Medical Center
05.2017 - 10.2019
Ohio Qualified Pharmacy Technician
CVS Health Retail
09.2013 - 11.2015
Relief Supervisor
University Hospitals Elyria Medical Center
02.2013 - 02.2014
Lead Nutrition Care Assistant
University Hospitals Elyria Medical Center
06.2000 - 05.2017
Bachelor's - Health Sciences
Cleveland State University
Master's degree - Public Health
Ohio University-Main Campus
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