Kassandra Arteaga
Hallandale Beach,FL
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
6
6
years of professional experience
Work History
Sales Representative
Central BDC
08.2022 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Dental Treatment/Patient Coordinator
Dental Care Group
02.2019 - 08.2022
- Educate and inform patients about their Dental treatment plans, including procedures, expected outcomes, and associated costs.
- Answer questions, address concerns, manage the sales process from initial inquiry and build rapport with patients to ensure understanding and acceptance of treatment plans.
- Discuss payment options with patients, including insurance benefits, payment arrangements plans, and third-party financing options leading to a revenue increase of 90%.
- Collaborated with dental providers to assess patient needs and recommend appropriate treatment options, resulting in a 100% increase in patient satisfaction.
- Monitored and followed up with patients regarding pending treatment plans to increase case acceptance.
- Proficiency with dental management software (e.g., Dentrix). Manage patient check-in and check-out processes, including verifying insurance and collecting co-pays.
- Schedule appointments efficiently, including managing cancellations, rescheduling, and follow-ups.
- Ensure all patient information is accurate and complete, including account balances, medical histories and insurance details.
- Answer and direct incoming phone calls, emails, and messages promptly and professionally.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Education
Flight Attendant Certification -
Roundball Aviation
Miami, FL12.2017
Highschool Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL05.2017
Skills
- Cold-calling
- Goal-oriented mindset
- Customer Relationship Building
- Lead Qualification
- CRM Management
- Email outreach
- Salesforce proficiency
- Outbound sales management
Languages
Spanish
Full Professional
Timeline
Sales Representative
Central BDC
08.2022 - 10.2024
Dental Treatment/Patient Coordinator
Dental Care Group
02.2019 - 08.2022
Flight Attendant Certification -
Roundball Aviation
Highschool Diploma -
Dr. Michael M. Krop Senior High School
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