KASSANDRA E. BRANTLEY
Valdosta,GA
Summary
Highly motivated and service-oriented professional with over ten years of experience in fast-paced and dynamic work environments. Committed to continuous improvement and taking on additional responsibilities to foster personal and professional growth. Demonstrates exceptional self-direction to ensure efficient daily operations, along with excellent time management skills and a strong focus on delivering exceptional customer service. Known for quick learning, driven by passion and motivation, with a relentless pursuit of excellence.
Overview
14
14
years of professional experience
Work History
Paralegal / Personal Assistant
J. Randall Hicks P.C.
03.2022 - Current
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted client intakes and entered information into business database.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Edited and proofread legal documents to verify accuracy.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Answered high volume of phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
- Managed mail and both incoming and outgoing correspondence.
Attractions Hostess
Walt Disney World Resort
06.2014 - 03.2022
- Provided information about facilities, entertainment options, and rules and regulations.
- Directed patrons to rides, seats, or attractions.
- Monitored activities to ensure adherence to rules and safety procedures, or arrange for removal of unruly patrons
- Maintained equipment inventories, storing and retrieving items and assembling and disassembling equipment as necessary.
- Kept customers informed of shut-down and emergency evacuation procedures.
Intern
Office of Rep. Sanford Bishop
05.2012 - 11.2012
- Greeted constituents at office and answered phones.
- Collected and digitized records into database system.
- Attended community events.
Student Worker
Odum Library
10.2010 - 05.2011
- Assisted students in locating needed reference and reading materials.
- Maintained organization and cleanliness according to library standards.
- Supervised student activity during operating library hours.
Education
Bachelor of Science - Legal Studies
Brandman University
Aliso Viejo, CA07.2021
Bachelor of Science - Political Science
Valdosta State University
Valdosta, GA05.2013
Skills
- Communication: Excellent customer service skills Deals with internal and external customers via telephone, email, and direct engagement to facilitate successful interaction thorough active listening, thoughtful questions, and unerring professionalism
- Problem Solving: Resolves in-depth inquires efficiently in a methodical manner, both independently and following instruction to reach appropriate resolutions
- Team Player: Works as part of a team, sharing knowledge and encouraging development of others
- Planning and Organization: Refined planning and organizational skills that balance work, team support, and ad-hoc responsibilities in a timely and professional manner
- Systems Knowledge: Computer literate with experience in MS Office, MS Excel, and internal employer databases
- Financial Accountability: Displays accurate and trustworthy handling of customer payments and office funds
Awards
- Model U.N.
- Southeast Conference 2011 Position Paper Award
- Delegation Honorable Mention
- Business Certification
- St. Petersburg Polytechnic University, St. Petersburg, Russia
- 1st Place Political Science Research Poster Presentation
- VSU Arts and Science Symposium 2013
Community Service
- Tiger Stripes Exotic Animal Sanctuary, 2011 & 2012, Quitman, GA, Assisted with facility maintenance, set up for events, provided information to visitors
- B.E.A.K.S., Bird Emergency Aid & Kare Sanctuary, 2004-2005, Jacksonville, FL, Assisted with any tasks as needed to maintain facility
- Student Activities/Honors College House, 2011-2013, Valdosta, GA, Planned and executed student events for community holidays and other important University functions
- Orange County Voter Registration, 2016, Assisted with voter registration for local and national election
References
Provided upon request
Timeline
Paralegal / Personal Assistant
J. Randall Hicks P.C.
03.2022 - Current
Attractions Hostess
Walt Disney World Resort
06.2014 - 03.2022
Intern
Office of Rep. Sanford Bishop
05.2012 - 11.2012
Student Worker
Odum Library
10.2010 - 05.2011
Bachelor of Science - Legal Studies
Brandman University
Bachelor of Science - Political Science
Valdosta State University
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