Kassandra Cimerol
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
8
8
years of professional experience
Work History
Snydersville Family Diner
Peter Yannaris
08.2019 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Answered customer questions in person and by phone about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Awsom Animal Shelter
(570) 421-3647
05.2019 - 08.2019
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Provided companionship and comfort to animals in need of extra love and attention.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
Pocono Country Carriages
(570)424-6248
05.2016 - 09.2018
- Taught proper communication and riding commands for optimal control and safety around horses.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
Education
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2024
High School Diploma -
Pleasant Valley High School
Brodheadsville, PA05.2020
Skills
- Customer Service
- Self-Motivation
- Server Support
- Guest Complaint Resolution
- Cash Handling Experience
- Active Listening
- Time Management
- Responsible
- Patience
- Stress Management
Timeline
Snydersville Family Diner
Peter Yannaris
08.2019 - Current
Awsom Animal Shelter
(570) 421-3647
05.2019 - 08.2019
Pocono Country Carriages
(570)424-6248
05.2016 - 09.2018
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania
High School Diploma -
Pleasant Valley High School
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