KASSANDRA COLON
Fort Worth,United States
Summary
Property Desk Adjuster with background in handling high volume claims, assessing property damages and conducting thorough investigations. Possesses strong negotiation skills and commitment to customer satisfaction. Effectively managed large caseloads, ensuring prompt resolution of claims while maintaining high-quality standards.
Overview
12
12
years of professional experience
5
5
Certifications
Work History
Property Desk Adjuster
Eberl Claims
Houston, TX
08.2022 - 10.2025
- Conducted thorough investigations and documentation for each claim, including detailed damage assessments, repair cost estimates, and recommendations for approval or denial.
- Managed high-volume residential catastrophe claims, including Hurricane Beryl and the California snowstorm, efficiently, handling over 300 claims.
- Handled hurricane catastrophe claims in Florida from initial contact through claim closure, ensuring accurate coverage decisions, and timely settlements.
- Delivered exceptional customer service by addressing policyholder concerns with empathy, and providing clear, solution-focused communication.
- Negotiated settlements with policyholders to ensure fair and compliant compensation in accordance with policy terms and conditions.
- Processed payments, established reserves, and ensured all actions complied with company policies, state laws, and industry regulations.
- Collaborated with vendors, contractors, engineers, experts, and emergency repair services to coordinate inspections and determine coverage.
- Drafted detailed statements of loss, summarizing damages, payments, and policy coverage for internal and client reporting.
- Reviewed policy coverage to determine eligibility, prepared approval or denial recommendations, and maintained compliance with state and company standards.
- Assessed the value of damaged property based on market conditions and inspection findings.
- Maintained complete, accurate, and up-to-date claim file documentation throughout the claim lifecycle.
- Delivered timely and comprehensive investigation reports and updates to clients and management.
- Reviewed and approved supplemental estimates, ensuring accurate coverage, and payment determinations.
- Inputted and maintained claim information, notes, and payments within the company database with high accuracy and efficiency.
- Promoted prompt and fair settlements through detailed analysis, field audits, and investigative assessments of property damage claims.
Title Clerk
Alliance Auto Auction
Dallas, United States
10.2021 - 09.2022
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems
- Collected purchase funds and verified confirmed lienholder payoff before processing title
- Processed applications for new titles, transfers and duplicate titles
- Coordinated with other departments to resolve issues related to titling process
- Handled payments from customers for taxes, registration fees
- Checked titles against odometer readings to verify accuracy of mileage disclosure statements
- Supervised records clerks and title examiners, offering assistance when needed
- Evaluated documents to determine property ownership
- Made payment to dealers after analyzing title and determining the title was accurate and within regulations.
Server
Lazy Dog
Euless, United States
08.2019 - 05.2021
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, answered questions and recommended specials to increase profits
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Assisted in training new servers
- Took orders from customers accurately and in a timely manner
- Handled money transactions accurately while following company procedures for handling cash payments.
Title Clerk
Primetime Motors
Dallas, United States
05.2017 - 02.2019
- Contact through emails or calls to get necessary titles paid
- Review vehicle titles for VIN, ODO, ROL completeness and current to date
- Processing and re-assigning titles
- Payable cut checks for all titles processed with correct fees
- Resolve title issues, applied for duplicate titles and out-of-state titles
- Negotiability in title reports TWIXS, Carfax and Auto Check
- DMV current knowledge
- Answering incoming high volume calls
- Collecting on unpaid accounts, titles, and cars
- Brainstorm with incoming complaint calls dealing with late titles.
Title Clerk
America's Auto Auction
Irving, United States
02.2014 - 05.2017
- Knowledge to apply for duplicate titles in and out-of-state
- Re-assigning, and processing titles sold through the auction
- Review vehicle titles for completeness, ODO, VIN number and ROL
- Answering incoming high-volume calls
- Negotiability of title document and any remarks
- Contact through emails or calls to get necessary title status
- Payable for adjustments and fees when processing incoming titles
- Brainstorm with incoming complaint calls dealing with late titles and car returns
- Collecting on unpaid accounts, titles, and cars
- Notify buyers of titles that have arrived for their dealerships
- Account for each incoming title to be mailed to the corresponding buyer
- Process walk-ins same day.
Education
High School Diploma -
Skills
- CPR certification – American Heart Association
- Xactimate and Duck Creek proficiency
- Bilingual communication (Spanish and English)
- Policy investigation and coverage determination
- Dentrix expertise
- Coverage assessment for UHC and Dental Quest
- Over 10 years clerical experience
- Communication and interpersonal skills
- Organizational and multitasking abilities
- Microsoft Office proficiency (MS Project, Outlook, Excel)
- TWIXS and Carfax knowledge
- Attention to detail
- Conflict resolution
- Claims analysis
Certification
Claims Adjuster License -
Texas, Rhode Island, New Hampshire, Mississippi, Louisiana, Kentucky, Indiana, Florida, Connecticut, Arkansas, Vermont, Alabama
Texas, Rhode Island, New Hampshire, Mississippi, Louisiana, Kentucky, Indiana, Florida, Connecticut, Arkansas, Vermont, Alabama
Timeline
Property Desk Adjuster
Eberl Claims
08.2022 - 10.2025
Title Clerk
Alliance Auto Auction
10.2021 - 09.2022
Server
Lazy Dog
08.2019 - 05.2021
Title Clerk
Primetime Motors
05.2017 - 02.2019
Title Clerk
America's Auto Auction
02.2014 - 05.2017