Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kassandra Cruz

Corning

Summary

Experienced Optician delivering exceptional service and assistance to customers. Dynamic professional with a proven track record at Bunn-O-Matic Corporation, excelling in roles requiring meticulous attention to detail and strong customer relationship development. Skilled in computer applications and fluent bilingualism. Significantly enhanced operational efficiency and customer satisfaction. Expert in navigating complex insurance claims, demonstrating an independent, self-directed approach to achieving results. Focused and driven with strong attention to detail.

Overview

14
14
years of professional experience

Work History

Optician

Creston Vision Clinic
04.2024 - Current
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.

Bank Teller

Iowa State Savings Bank
11.2021 - 03.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Recruiter

Bunn-O-Matic Corporation
09.2021 - 11.2021
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Quality Assurance Inspector

Bunn-O-Matic Corporation
06.2018 - 09.2021
  • Performed visual inspections and non-destructive tests on assembled coffee machine products where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Communicated with production team members about quality issues.
  • Identified where product issues were coming from and rectified issues.

Food Packer

Michael Foods
07.2017 - 06.2018
  • Prepared food packaging boxes by folding and taping.
  • Wrapped and packed perishable food in boxes based on quality and quantity.
  • Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
  • Proved successful working within tight deadlines and a fast-paced environment.

Cashier

Ramsey’s Market
11.2010 - 04.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

Associate of Arts -

Southwestern Community College
Creston, IA
05.2016

High School Diploma -

Lenox Community School
Lenox, IA
05.2012

Skills

Computer Skills

Cash Handling

Administrative Support

Customer relationship development

Fluent Bilingualism

Records Management

Insurance Claims

Knowledge of medical insurance terminology

Independent and Self-Directed

Languages

Spanish
Native or Bilingual

Timeline

Optician

Creston Vision Clinic
04.2024 - Current

Bank Teller

Iowa State Savings Bank
11.2021 - 03.2024

Recruiter

Bunn-O-Matic Corporation
09.2021 - 11.2021

Quality Assurance Inspector

Bunn-O-Matic Corporation
06.2018 - 09.2021

Food Packer

Michael Foods
07.2017 - 06.2018

Cashier

Ramsey’s Market
11.2010 - 04.2015

Associate of Arts -

Southwestern Community College

High School Diploma -

Lenox Community School

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Kassandra Cruz