Kassandra A. Delgado
Chandler,USA
Summary
Multifaceted healthcare professional with advanced expertise in patient care, surgical tissue processing, and clinical operations across acute care, outpatient, and donor services environments. Over 8 years of hands-on experience in high-pressure medical settings, including trauma centers, transplant units, and tissue banks. Proven ability to deliver compassionate, efficient, and culturally competent care while upholding the highest standards of clinical quality and safety. Skilled in aseptic technique, specimen collection, cadaveric tissue recovery, and EMR systems (AthenaHealth, Cerner, Transplant BTM). A confident leader and collaborator with a track record of training staff, improving patient workflows, and supporting cross-functional teams to optimize care delivery and donor outcomes. Bilingual in English and Spanish with a strong commitment to integrity, professionalism, and patient dignity.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Discover Vein and Vascular Center
04.2025 - 06.2025
- Managed front office operations, including scheduling staff and assigning tasks.
- Ensured customer satisfaction by providing efficient service and resolving complaints.
- Trained new employees in customer service practices and policies.
- Maintained accurate records of all transactions, bookings, and payments.
- Maintained accurate records of customer information and transactions.
- Communicated verbally and in writing to provide clear direction to staff.
- Tracked customer satisfaction surveys, maximizing usage of response tracking system.
- Analyzed front office data to identify opportunities for improvement.
- Supported with administrative duties such as filing documents and answering phones.
- Resolved conflicts professionally between staff members and customers.
- Supervise and manage daily front desk operations for both clinics, ensuring high patient satisfaction and smooth check-in/check-out process.
- Checked in patients, answered phones, handled appointments for our Vascular Surgeon and 2 PA's and inquiries.
- Multitasking & Time Management
- Athena Health EMR
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
Cadaveric Tissue Processor Tech II
Surgenex LLC
05.2024 - 03.2025
- Tissue bank committed to honoring the gift of donation and improving patient's quality of life through the processing and distribution of high-quality allograft implants. We offer a comprehensive portfolio of products and solutions across multiple market segments, including Spine, Sports Medicine, General Orthopedics, Trauma, Dental and Wound Care.
- Initial Procedure- Where the donor is received, I scrubbed in for my Initial Process. Sterile environment. Cleaning the excess tissue off the bone segments with various sterile instruments & scalpel. Debriding remaining tissue on segments to prepare bone segment cuts, bone chips, Cortical and Cancellous Chips, Laminar bone. Cancellous and Cortical Sponges which all cuts are done on a bandsaw.
- Procedures- Initial Process, Demineralization Process, Grinding Process, Dermis, Laminar Bone, Cancellous & Cortical Chips, Dental Powder, Putty, General Packaging, CNC fibers.
- Circulator and Processor
- Can successfully set up a sterile field for my procedure based on company policy.
- Contributed to process improvement by identifying potential enhancements in workflow, equipment use, and compliance reporting.
- Ensured all tissue recovery procedures met stringent quality and safety standards, supporting the mission of providing high-quality allografts for transplantation.
- Performed aseptic recovery and processing of cadaveric tissue, including musculoskeletal
- Utilized sterile technique in controlled environments (e.g., cleanroom settings), demonstrating precision and attention to detail during dissection and packaging.
- Completed detailed documentation of recovery processes, chain of custody, and donor information in alignment with internal SOPs and regulatory requirements.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive donor and recipient data.
- Trained new employees to use processing equipment, follow safety protocols, and properly handle hazardous materials.
- Focused on quality and efficiency to maximize fulfillment rates.
- Followed company safety standards by maintaining awareness of surroundings and exercising good judgment.
- Maintained up-to-date knowledge of industry regulations and best practices related to processing operations.
Test Management Coordinator
Banner Gateway Medical Center
10.2022 - 01.2024
- Provided daily operational oversight (determine schedules, manage day to day workflow and give input into an assessment or disciplinary action) for the shift.
- Provided technical and/or procedural support to all bench level and/or functional level positions within the section.
- Responsible for a technical and/or administrative area of focus.
- Responsible for basic personnel management, including participation in selection, training, developing, coaching, and retention.
- Performed new employee orientation training.
- Provided input for Functional Competency Assessments for employees in appropriate timeframes.
- Served as a resource and communication liaison.
- Ability to work on multidisciplinary teams.
- Interacts with physicians, nurses, clients, and other healthcare professionals in responding to result or quality inquiries and other issues related to test orders and / or testing.
- Provided access to other system resources when appropriate.
- Participated in department/system-wide committees.
- Performed over 50+ draws daily when assigned at the Banner MD Anderson Cancer Center.
- Responsible for Coordinator draws (unsuccessful by Nursing staff, SWAT and Phlebotomy).
- Processed sendouts.
- Scanning patient lab results into the system.
- Responsible for the Phlebotomy Team.
Lab Specialist II
St. Joseph's Hospital and Medical Center
05.2017 - 09.2022
- Perform blood draws from all departments within the hospital including the Trauma Center, Emergency Department and Transplant Clinic.
- Shift Dispatcher: Dispatch all Phlebotomist to different locations of the hospital to draw scheduled labs as needed.
- Processing and delivering specimens to all specialty departments.
- Train new graduates when necessary.
- Answer all incoming calls.
- Maintained a safe and clean working environment by adhering to strict safety protocols and laboratory guidelines.
- Investigated and resolved issues related to laboratory processes and procedures.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
Customer Service
buybuy BABY
02.2017 - 01.2018
- Greet and welcome customers and answer their questions accordingly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Phlebotomy Technician Extern
VA Medical Center
04.2017 - 05.2017
- Completed 300 + draws.
- Gained experience with geriatric patients.
- Documenting and accuracy with patient identification.
- Experience will all types of blood draws devices (syringes, vacutainer, butterflies, and dermal).
Caregiver
Pennington Gardens
10.2015 - 10.2016
- Cared for patients, providing assistance when needed, bathing, dressing, and all other needs.
- Reduced patient falls risk by implementing safety measures such as bed alarms, non-slip footwear, and frequent monitoring of high-risk individuals.
- Provided end-of-life care, offering comfort and support for patients and their families during difficult times.
- Monitored vital signs and reported any changes or concerns to the nursing staff promptly, ensuring timely intervention when necessary.
- Trained new staff on best practices in elderly care, elevating overall standard of care provided.
Education
Phlebotomy Lab Technician Certificate - Phlebotomy
East Valley Medical College
Mesa, AZ01.2017
High School Diploma -
Chandler High School
Chandler, AZ05-2016
Skills
- Bilingual- English and Spanish
- Quick learner
- Medical terminology knowledge
- Motivated team player
- Computer literate
- Positive and friendly
- Strong work ethics
- Proficient in collecting blood by venipuncture
- Maintain professionalism in difficult situations
- Consistent and reliable
- Receptive attitude
- Strong leadership and relationship building skills
- Customer service
- Proficient in [software]
- Oral and writing communication
- Staff training and development
- Staff management
- Scheduling and calendar management
- Positive attitude
- Adaptability and flexibility
- Hiring and training
- Attention to detail
- Problem-solving abilities
- EMR Systems
- Effective multitasking
- Workflow optimization
- Team management
- Administrative skills
- Issue handling
- Data entry
- Records management
- Effective planning
- Documentation and control
- Schedule management
- Administrative support
- Relationship building
- Conflict management
Timeline
Front Office Manager
Discover Vein and Vascular Center
04.2025 - 06.2025
Cadaveric Tissue Processor Tech II
Surgenex LLC
05.2024 - 03.2025
Test Management Coordinator
Banner Gateway Medical Center
10.2022 - 01.2024
Lab Specialist II
St. Joseph's Hospital and Medical Center
05.2017 - 09.2022
Phlebotomy Technician Extern
VA Medical Center
04.2017 - 05.2017
Customer Service
buybuy BABY
02.2017 - 01.2018
Caregiver
Pennington Gardens
10.2015 - 10.2016
Phlebotomy Lab Technician Certificate - Phlebotomy
East Valley Medical College
High School Diploma -
Chandler High School
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