Kassandra Diaz
Tacoma,WA
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts.
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
3
3
years of professional experience
Work History
Hotel
Red Lion Hotels
Kent, Washington
01.2024 - 08.2024
- Greeted guests upon arrival and provided them with information about the hotel services.
- Assisted guests in checking in and out of their rooms, ensuring that all necessary paperwork was completed accurately.
- Verified guest identification and credit cards to ensure accuracy of billing.
- Answered phone calls from customers inquiring about room availability and rates.
Truck Loader
UPS
Fife, Washington
01.2023 - 06.2023
- Inspected merchandise for damage prior to loading or unloading.
- Secured cargo in trucks with straps, load bars, blocks and other materials.
- Followed safety procedures when handling hazardous materials or operating heavy machinery.
- Maximized truck space by loading efficiently.
Server
IHOP
Tacoma, Washington
03.2022 - 01.2023
- Greeted guests and provided menus.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
Barista
Starbucks
Tacoma
06.2021 - 12.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Chief Leschi High School
Puyallup, WA06-2022
Skills
- Strong Work Ethic
- Reservation Management
- Front Desk Management
- Customer Service Management
- Cash Handling
Timeline
Hotel
Red Lion Hotels
01.2024 - 08.2024
Truck Loader
UPS
01.2023 - 06.2023
Server
IHOP
03.2022 - 01.2023
Barista
Starbucks
06.2021 - 12.2022
High School Diploma -
Chief Leschi High School
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