Kassandra Espinoza
Fort Worth,TX
Summary
Healthcare operations professional with a strong background in medical records handling, document management, and confidential information processing. Brings accurate specimen tracking, careful data verification, and steady communication in fast-paced clinical settings. Supports compliance standards, patient care, and accurate recordkeeping with consistency and discretion.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Lab assistant / Customer Service Representative
Texas Health Care PLLC
North Richland Hills, TX
09.2025 - Current
- Logged, tracked, and maintained patient specimen records in laboratory information systems (LIS) to support accurate testing and analysis.
- Verified documentation accuracy, ensuring proper labeling and tracking of records to uphold compliance and quality standards.
- Assisted in resolving discrepancies in medical documentation and specimen records to enhance data integrity and support effective patient care.
- Collaborated with medical staff to ensure effective patient care.
- Ensured proper documentation and record management.
- Maintained confidentiality and secure handling of sensitive medical information.
- Maintained professionalism and discretion when handling sensitive patient information and communicating with individuals in stressful or emotional situations.
Document Processor
State National
Bedford, TX
05.2024 - 11.2024
- Secured sensitive information by implementing confidentiality protocols to protect client privacy.
- Processed documentation in line with confidentiality and integrity standards to safeguard sensitive data.
- Sorted and processed insurance documents to maintain organizational efficiency.
Specimen Processor / Customer Service Representative
Texas Health Physicians Group
Bedford, TX
10.2023 - 05.2024
- Prepared and verified test samples for timely transfer to diagnostic labs.
- Logged and tracked patient specimens to ensure accurate processing and reporting.
- Addressed discrepancies while maintaining high standards of specimen quality.
Clinical Lab Assistant
Texas Health Alliance
Alliance, TX
12.2022 - 02.2024
- Performed venipuncture and specimen processing under strict safety protocols.
- Verified patient identity and labeled samples accurately to ensure proper testing and results.
- Collaborated with clinical staff to facilitate timely patient care and sample processing.
Education
National Phlebotomy Certification -
Tarrant County College
Fort Worth, TX02-2022
High school diploma -
Trimble Technical High School
Fort Worth, TX06-2019
Skills
Certification
Nationally Registered Certified Phlebotomy Technician (NRCPT) Since 2022
Timeline
Lab assistant / Customer Service Representative
Texas Health Care PLLC
09.2025 - Current
Document Processor
State National
05.2024 - 11.2024
Specimen Processor / Customer Service Representative
Texas Health Physicians Group
10.2023 - 05.2024
Clinical Lab Assistant
Texas Health Alliance
12.2022 - 02.2024
National Phlebotomy Certification -
Tarrant County College
High school diploma -
Trimble Technical High School