Kassandra Garcia
23946 Evans Ave Newhall ,CA
Summary
Dynamic Patient Access Representative at Henry Mayo Newhall Hospital, excelling in insurance verification and customer service. Adept at managing electronic health records and training new hires, ensuring compliance and quality service delivery. Strong multitasking abilities and problem-solving skills enhance patient experiences and operational efficiency.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Henry Mayo Newhall Hospital
Santa Clarita, CA
10.2020 - Current
- Assisted patients with registration and insurance verification processes.
- Managed electronic health records to ensure accuracy and compliance.
- Provided exceptional customer service, addressing patient inquiries and concerns.
- Educated patients on financial responsibilities and available resources.
- Trained new hires on department procedures, policies, and ensuring consistent quality service delivery from all team members.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Prepare patient accounts for billing,
- Verifying third party insurance and patient demographic information
- Communicates with internal and external physician offices to provide and receive patient information.
Dietary Clerk
Sodexo @ Henry Mayo Newhall Hospital
Santa Clarita, CA
05.2013 - 10.2020
- Assisted in meal preparation and assembly for patient dietary needs.
- Managed inventory of food supplies and tracked usage for efficiency.
- Coordinated with nursing staff to ensure accurate dietary orders.
- Maintained cleanliness and organization of kitchen and storage areas.
- Participated in training new team members on food safety protocols.
- Supported dietary staff during audits to ensure compliance with health regulations.
Data Entry Clerk
Castaic Water and Power
Santa Clarita, CA
08.2013 - 07.2016
- Entered and updated data in internal databases with high accuracy.
- Processed incoming documents and verified information for completeness.
- Assisted in maintaining organized filing systems for easy retrieval of records.
- Collaborated with team members to streamline data entry processes.
Medical Office Assistant
Samuel Dixon Family Health Centers
Santa Clarita, CA
06.2011 - 08.2013
- Assisted in patient scheduling, ensuring efficient appointment management and minimizing wait times.
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Provided front desk support, greeting patients and handling inquiries to enhance customer service experience.
- Coordinated with healthcare providers to facilitate smooth communication and delivery of patient care services.
Education
No Degree - Business Administration
College of The Canyons
Valencia, CAHigh School Diploma -
Mission View
Santa Clarita, CASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Problem-solving
- Team collaboration
- Eligibility determination
- Payment processing
- Information collection
- Pre-admission requests
Languages
Spanish
Full Professional
Timeline
Patient Access Representative
Henry Mayo Newhall Hospital
10.2020 - Current
Data Entry Clerk
Castaic Water and Power
08.2013 - 07.2016
Dietary Clerk
Sodexo @ Henry Mayo Newhall Hospital
05.2013 - 10.2020
Medical Office Assistant
Samuel Dixon Family Health Centers
06.2011 - 08.2013
No Degree - Business Administration
College of The Canyons
High School Diploma -
Mission View