Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Kassandra Goff

Kassandra Goff

Amarillo,TX

Summary

Dynamic hospitality professional with extensive experience at Applebees, excelling in customer service and multitasking. Proven ability to enhance customer satisfaction through engaging interactions and high-quality beverage service. Highly reliable team player with expertise in managing high-volume environments and handling difficult customers effectively. Committed to maintaining a professional appearance and fostering a positive atmosphere. Some experience with medical during CNA program at Amarillo College doing clinical days at nursing homes. Strives for excellence in anything that gets thrown my way.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender

Applebees
10.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Walmart Associate/Team Leader Manager

Walmart
08.2020 - 08.2022
  • Resolved complex problems by employing critical thinking skills and collaborating with team members for effective solutions.
  • Maintained a proactive approach to risk management, identifying potential pitfalls and taking appropriate action to mitigate impacts on the team''s objectives.
  • Delivered high-quality project results by fostering a strong sense of teamwork, dedication, and commitment to excellence within the team.
  • Facilitated inter-departmental collaboration efforts, contributing to the overall success of cross-functional initiatives within the organization.
  • Empowered associates through skill-building workshops that led to increased confidence and proficiency in their roles.

Cocktail Waitress

Mulligans Pub
06.2018 - 08.2020
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.

Hostess/Waitress/Bartender

Applebees
09.2014 - 06.2018
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor of Science - Pre-Nursing

West Texas A&M University
Canyon, TX
05-2028

Associate of Science - Pre-Nursing

Amarillo College
Amarillo, TX
05-2028

Associate of Science - Nursing

Collin County Community College
Plano, TX
05-2028

High School Diploma -

River Road High School
Amarillo, TX
05-2014

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Engaging personality
  • Customer service expertise
  • Handling difficult customers
  • Hospitality service expertise
  • Professional appearance

Accomplishments

    First semester at a University, ended the semester on the Dean's List, and had a 3,8 GPA for 3 years of college career.

Certification

Completion of CNA, TABC/Food Handlers, and CPR certified

Timeline

Bartender

Applebees
10.2024 - Current

Walmart Associate/Team Leader Manager

Walmart
08.2020 - 08.2022

Cocktail Waitress

Mulligans Pub
06.2018 - 08.2020

Hostess/Waitress/Bartender

Applebees
09.2014 - 06.2018

Bachelor of Science - Pre-Nursing

West Texas A&M University

Associate of Science - Pre-Nursing

Amarillo College

Associate of Science - Nursing

Collin County Community College

High School Diploma -

River Road High School

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