Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kassandra Gomez

Brownsville,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cake Decorator

Self-employeed
08.2021 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

Political Canvasser

Marquette Enterprise
11.2023 - 07.2024
  • Increased voter engagement by effectively communicating campaign messages doortodoor.
  • Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
  • Worked closely with campaign manager to refine talking points based on evolving political landscape and constituents'' concerns.
  • Identified key issues important to voters through comprehensive survey administration.

Laboratory Phlebotomist

Brownsville Children's Clinic
02.2023 - 11.2023
  • Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
  • Provided excellent customer service with effective communication skills when interacting with patients, families, and office staff.
  • Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
  • Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.

Personal Shopper

Shipt
11.2020 - 10.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Customer Service Representative

Teleperfomance
02.2021 - 06.2021
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Cashier

Stripes Gas Station
06.2020 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Restaurant Hostess

IHOP
02.2020 - 06.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

No Degree - Phlebotomy

Cameron County Education Initiative
Brownsville, TX
01-2023

High School Diploma -

Idea Frontier College Prep
Brownsville, TX
06-2019

Skills

  • Issue awareness
  • Community engagement
  • Cross-cultural communication
  • Grassroots organizing
  • Customer engagement
  • Travel experience
  • Customer service
  • Multitasking

Certification

  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).

Timeline

Political Canvasser

Marquette Enterprise
11.2023 - 07.2024

Laboratory Phlebotomist

Brownsville Children's Clinic
02.2023 - 11.2023

Cake Decorator

Self-employeed
08.2021 - Current

Customer Service Representative

Teleperfomance
02.2021 - 06.2021

Personal Shopper

Shipt
11.2020 - 10.2021

Cashier

Stripes Gas Station
06.2020 - 11.2020

Restaurant Hostess

IHOP
02.2020 - 06.2020

No Degree - Phlebotomy

Cameron County Education Initiative

High School Diploma -

Idea Frontier College Prep

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Kassandra Gomez