Kassandra Guerrero
Springfield
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Rosin Lab Technician/ Admin Assistant
Pure Ohio Wellness
Enon
09.2024 - Current
- Operated and maintained extraction equipment.
- Performed solventless extraction processes when applicable. Including rosin pressing and other mechanical separation techniques.
- Ensure compliance with local, state, and federal regulations regarding hemp extraction and processing.
- Assisted managers and staff with organizational tasks to enhance workflow.
- Ability to effectively communicate on all platforms, with attention to detail on sales, inventory, and invoice reports.
Member Service Representative
Planet Fitness
Springfield
09.2023 - 06.2024
- Created a friendly/Clean environment for each member of the club.
- Was able to process payments, adjust any kind of errors with accounts and follow up with any RFC account that had an outstanding balance.
- Provided guidance to members on how best to use products or services offered by the organization.
Bartender
Second Rodeo Brewery
Fort Worth
02.2023 - 09.2023
- Highlighted distinctive characteristics of in-house crafted beverages.
- Focused on creating a fast-paced experience for customers to enjoy beverages and live music without having to wait an excessive amount.
- Referring customers to something equivalent to their liking based on what we have in house.
- Resolved escalated customer complaints to maximize satisfaction.
Mixologist
Zanzibar
Austin
12.2021 - 09.2022
- Collaborated with the general manager to design and implement a bar menu surpassing customer expectations.
- Created unique beverage formulations to generate revenue from surplus stock.
- Used broad knowledge of beer, wine, and spirits to mentor team members.
Head Bar Manager/ Assistant Manager
Jack & Grill
Roanoke
07.2017 - 12.2021
- Provided an enjoyable experience, through interaction and serving the clients.
- Supervised team to correctly execute food prep and distribution, and customer service.
- Built relationships with external vendors to promote brands and produce income-revenue drinks.
- Analyzed sales reports for revenue, projections and take inventory.
- Hired and trained 10+ new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Customer Service Rep
Cardinal Financial
Remote
05.2021 - 08.2021
- Facilitated communication regarding loan applications by addressing customer questions via phone and email, leading to scheduled meetings.
- Optimized productivity by maintaining consistent engagement in tasks and meetings remotely.
- Cultivated positive customer feedback.
Education
Bachelor of Science - PSYCHOLOGY
Texas Woman's University
Denton, TX05-2021
High School Diploma -
Keller Central High School
Keller, TX05-2014
Skills
- Proficient in conversational Spanish
- Skilled in Microsoft 365
- Analytical research skills
- Data analysis
- Computer literacy
- Customer service excellence
- Training and development
- Call handling
- First Aid/CPR
Timeline
Rosin Lab Technician/ Admin Assistant
Pure Ohio Wellness
09.2024 - Current
Member Service Representative
Planet Fitness
09.2023 - 06.2024
Bartender
Second Rodeo Brewery
02.2023 - 09.2023
Mixologist
Zanzibar
12.2021 - 09.2022
Customer Service Rep
Cardinal Financial
05.2021 - 08.2021
Head Bar Manager/ Assistant Manager
Jack & Grill
07.2017 - 12.2021
Bachelor of Science - PSYCHOLOGY
Texas Woman's University
High School Diploma -
Keller Central High School