Kassandra Kisselburg
Everson,WA
Summary
Accomplished and service-driven professional with over 18 years of experience in high-volume, regulated environments, complemented by a Medical Office Administrative Assistant certification. Expert at managing large financial transactions accurately, resolving complex guest inquiries with compassion, and ensuring strict regulatory compliance. Outgoing and deeply passionate about wellness, eager to leverage a strong background in customer service, scheduling, and medical administration to provide exceptional one-on-one care and seamless front desk support as an assistant.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Slot Attendant
Skagit Valley Casino
Bow, USA
10.2021 - Current
- Deliver high-quality customer service by promptly addressing patron questions, concerns, and machine issues.
- Monitor slot machine performance, identify malfunctions, and report issues to appropriate personnel for timely resolution.
- Accurately manage large cash transactions while adhering to strict security and compliance protocols.
- Maintain a clean, organized gaming floor and ensure machines are stocked and operational.
- Assist Marketing with casino promotions and events, explaining monthly rewards offers to guests.
- Create new player accounts by accurately entering and verifying customer information.
- Support team efficiency by prioritizing tasks and assisting during high-volume periods.
Casino Cage Cashier
Angel of the Winds
Arlington, USA
03.2021 - 10.2021
- Safeguarded casino bankroll while processing high volumes of cash, check-cashing, debit card, and ticket redemption transactions.
- Exchanged cash, chips, and foreign currency in accordance with established procedures and exchange rates.
- Completed MTL logs and federal cash reporting documentation to meet Title 31 requirements.
- Performed accurate computer data entry and maintained detailed transaction records.
- Promoted casino events, rewards programs, and Xperience memberships; created new member accounts.
- Redeemed direct mailer offers and ensured strict adherence to promotion rules.
- Maintained compliance with Tribal, State and Federal regulations while protecting company assets.
Dual Rate Slot Supervisor
Skagit Valley Casino and Resort
Bow, USA
09.2015 - 11.2020
- Supervised slot floor operations, ensuring full compliance with house, Tribal, State, and Federal regulations.
- Controlled and documented jackpot payouts including preparation of required tax paperwork.
- Mentored and trained new hires on slot procedures, cash handling, and customer service standards.
- Assisted patrons with gameplay, promotions, and rewards accounts while resolving service issues efficiently.
- Maintained accurate records of monetary transactions and managed assigned cash banks.
- Coordinated with team members to ensure smooth operations during peak hours.
- Supported Rewards Counter operations and assisted with opening procedures.
- Delivered frequent announcements and provided clear communication to guests and staff.
Education
Certificate - Medical Office Administration
Charter College
Bellingham, WAGeneral Studies - Diploma
Lancaster High School
Lancaster, CASkills
- Guest services
- 10-Key by Touch
- Regulatory & Title 31 Compliance
- Transaction Documentation
- Attention to detail
- Player Rewards Programs
- Training & Mentoring
- Conflict resolution
- Customer service
- Time management
- Cash Handling & Banking
- Team Leadership
- Promotions & Marketing Support
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Certification
ICD-9 (Minimal) & ICD-10 Training,
160+ Hours Medical Office Externship,
Insurance Verification & Documentation,
Confidential Information Handling & Document Scanning
Additional Information - References
- Tina Wells, 360-391-8345
- Michael Webb, 360-927-9238
- Rachel Wargo, 564-900-1846
Willing To Relocate
- Mount Vernon, WA
- Burlington, WA
- Bellingham, WA
Timeline
Slot Attendant
Skagit Valley Casino
10.2021 - Current
Casino Cage Cashier
Angel of the Winds
03.2021 - 10.2021
Dual Rate Slot Supervisor
Skagit Valley Casino and Resort
09.2015 - 11.2020
General Studies - Diploma
Lancaster High School
Certificate - Medical Office Administration
Charter College