Kassandra Marshall-Rosa
Dorchester,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Astute Money Manager known for high productivity levels and efficient task completion. Specialize in risk assessment, portfolio management, and regulatory compliance, ensuring comprehensive understanding of market trends to make informed decisions. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex financial landscapes and achieve desired outcomes.
Overview
9
9
years of professional experience
Work History
Teacher's Assistant
Artisan Childcare Center
Cambridge, MA
11.2023 - 08.2024
- Facilitated small group instruction and activities for students of varying abilities.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Collaborated with colleagues to develop instructional plans that meet individual student needs.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
Customer Service Call Center Representative
The Panther Group
Boston, MA
01.2022 - 02.2023
- Navigated multiple computer systems and applications and utilized search tools to find information
- Remained open to feedback from supervisor and peers to build and improve skills set
- Implemented innovative methods for streamlining the customer service process
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
General Manager/CSR
Metro By T-mobile
Quincy, MA
03.2020 - 08.2020
- Created policies, procedures and guidelines for staff members' daily operations
- Facilitated communication between various divisions and departments regarding business objectives and strategies
- Coached, trained and mentored new Customer Service Representatives
- Utilized problem solving skills to resolve conflicts between customers and employees in a professional manner
- Assisted in developing solutions that increase efficiency, accuracy, speed, cost savings, and client satisfaction
Sales Associate
Ann Taylor/ ANN INC
Cambridge, MA
11.2019 - 03.2020
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Organized merchandise displays to promote higher levels of customer engagement
- Adhered strictly to all safety regulations when handling hazardous materials such as cleaning supplies
- Assisted customers with product selection to ensure customer satisfaction
Assistant Teacher
Nurtury
Boston, MA
09.2015 - 02.2020
- Planned lessons with logically sequenced objectives, based on curriculum
- Liaised with other staff members to ensure a safe learning environment
- Created a positive learning environment by demonstrating enthusiasm for teaching students
- Integrated technology into daily lessons such as using online resources or multimedia presentations
Education
High School Courses -
Edward M. Kennedy Academy For Health Careers
Boston, MA06.2015
Skills
- Call Center Operations
- Problem Identification
- Training and Development
- Problem Resolution
- Accounts Payable and Accounts Receivable
- Invoice processing
- Data entry
- Scheduling
- Account updating
- Complaint resolution
Timeline
Teacher's Assistant
Artisan Childcare Center
11.2023 - 08.2024
Customer Service Call Center Representative
The Panther Group
01.2022 - 02.2023
General Manager/CSR
Metro By T-mobile
03.2020 - 08.2020
Sales Associate
Ann Taylor/ ANN INC
11.2019 - 03.2020
Assistant Teacher
Nurtury
09.2015 - 02.2020
High School Courses -
Edward M. Kennedy Academy For Health Careers
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