Kassandra Mendoza
813 Bay St N,TX
Summary
Proven leader in hospitality, adept at boosting team morale and customer satisfaction at Santanas by the Bay. Excelled in POS system operation and conflict resolution, significantly enhancing the customer experience. Demonstrated expertise in inventory management and upselling, driving efficiency and profitability.
Overview
2026
2026
years of professional experience
Work History
Bartender Shift Manager
Santanas by the Bay
- Maintained consistent stock levels by managing inventory and sourcing drink supplies efficiently.
- Boosted team morale through consistent employee recognition and appreciation efforts.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Conducted cash drawer preparation, completed inventory tasks to ensure accuracy.
Asistant Manager
Terrazas Mexican Bar and Grill
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Bartender
Terrazas Mexican Bar and Grill
06.2023 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Education
Texas City Highschool
Texas City, TXSkills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Waste reduction
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Terrazas Mexican Bar and Grill
06.2023 - Current
Bartender Shift Manager
Santanas by the Bay
Asistant Manager
Terrazas Mexican Bar and Grill
Texas City Highschool
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