Kassandra Nulliner
Zionsville,IN
Summary
Adept at enhancing patient flow and optimizing perioperative processes, my tenure at Ascension St. Vincent Indianapolis Hospital showcases my proficiency in records maintenance and critical thinking. Skilled in HIPAA compliance and front desk operations, I excel in coordinating surgical schedules and streamlining communication, significantly contributing to improved patient care and operational efficiency.
Overview
12
12
years of professional experience
Work History
Surgery Scheduler
Ascension St. Vincent Indianapolis Hospital
Indianapolis, IN
08.2023 - Current
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during perioperative surgery processes.
- Coordinated with patients, staff, and physicians to ensure optimal patient care.
- Adhered to HIPAA guidelines when handling confidential information.
- Managed surgical schedules for the preoperative surgical center.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Performed data entry into various computer systems related to surgery scheduling.
Medical Receptionist
Neurosurgery Specialists of Arkansas
Little Rock, AR
09.2022 - 11.2022
- Managed smooth and effective communication among physicians, patients, families and staff.
- Checked patients in and out for appointments and collected co-payments.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
Medical Office Assistant
UNC Health Physician Network
Apex, NC
11.2021 - 06.2022
- Greeting patience visiting the facility, answering any questions they may have and helping them fill out required forms.
- Answer phone calls creating appointments directing the calls as required and handling all queries
- Informing the doctors and nurses or other healthcare facilitators about and pending appointments and relevant patient information
- Appointment Preregistration and verification of patients insurance
- Effectively utilize electronic health record software as well as Microsoft utilities including Word, Excel, PowerPoint and Outlook.
Unit Secretary/Surgery Scheduler
Ascension St. Vincent
Indianapolis, IN
01.2016 - 04.2021
- Unit Secretary in the Post Anesthesia Care Unit at a level one trauma center
- Utilize Sunrise Clinical Manager to verify orders and patient status
- Request inpatient beds in patient tracking system and coordinate with hospital Administrative Representative and bed control to place surgery patients
- Collaborate with physicians and nursing staff to ensure efficient patient throughput
- Maintained fluency in all many computer systems including Microsoft applications as well as Google Docs, Sheets, and Slides
Hospital Registrar
Ascension St Vincent Hospital
Indianapolis, IN
04.2013 - 01.2016
- Helped patients with admissions process and adhered to state and federal laws.
- Pushed computer cart to register patients at bedside and obtain account information.
- Verify insurance coverage and obtain prior authorizations when necessary.
- Work closely with hospital Administrative Representative to place patient in the facility.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Utilized reporting system to print patient charts, labels and future appointments report.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
Education
High School Diploma -
Brownsburg High School
Brownsburg, IN05.2001
Skills
- Front desk operations
- Records maintenance
- Technologically savvy
- Telephone etiquette
- Planning & organizing
- Active listening
- Critical thinking
- HIPAA guidelines
Timeline
Surgery Scheduler
Ascension St. Vincent Indianapolis Hospital
08.2023 - Current
Medical Receptionist
Neurosurgery Specialists of Arkansas
09.2022 - 11.2022
Medical Office Assistant
UNC Health Physician Network
11.2021 - 06.2022
Unit Secretary/Surgery Scheduler
Ascension St. Vincent
01.2016 - 04.2021
Hospital Registrar
Ascension St Vincent Hospital
04.2013 - 01.2016
High School Diploma -
Brownsburg High School
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