Mikaila Dooley
Cottonwood,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Surgery Scheduler
Dignity Health-Northstate Orthopedics
Redding , California
01.2024 - Current
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for surgeon and surgical assistants.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Checked patient insurance and collected pre-authorizations from insurance companies.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
Medical Office Representative
Dignity Health Northstate- Orthopedics
Redding , CA
08.2023 - 01.2024
- Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
- Answered incoming calls from patients and responded to inquiries regarding their health care needs.
- Processed referrals and authorization requests for specialty services as needed.
- Facilitated communication between front desk staff and clinical staff members regarding patient concerns or complaints.
Clerk
Dignity Health, Mercy Medical Clinic
Mount Shasta , CA
02.2022 - 08.2023
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Scheduled appointments by telephone or in person.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
Payroll Assistant
Pit River Tribe
Burney , CA
02.2021 - 02.2022
- Managed payroll for temporary, hourly, and salaried employees.
- Established employee payroll files and updated existing files with new information.
- Corrected payroll transactions by voiding checks and issuing stop payment orders.
- Verified available hours against listed amounts when calculating leave time.
- Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
- Identified, researched and resolved issues with hours worked.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Calculated accurate wages, including overtime, salary increases and bonuses.
Receptionist
Pit River Tribe
Burney , CA
09.2019 - 02.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Entered data in MIP software to keep records of Tribal Members information.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
High School Diploma -
West Valley High School
Cottonwood, CA04.2011
Some College (No Degree) -
College of The Redwoods
Eureka, CASkills
- Organization and efficiency
- Multitasking
- Pre-authorization management
- Team collaboration
- Front desk operations
- Patient relations
- Knowledge of medical terminology
- Referral verification
- Data entry
Professional Refrences
Lori Padilla
Office Supervisor Billing
Mercy Mt. Shasta Community Clinic
(530) 926-7131
Nicole Moore
Supervisor of Clinic Operations - Orthopedics, Redding
Dignity Health Medical Group & Foundation - North State
(530) 242-3500 Ext: 3517
Timeline
Surgery Scheduler
Dignity Health-Northstate Orthopedics
01.2024 - Current
Medical Office Representative
Dignity Health Northstate- Orthopedics
08.2023 - 01.2024
Clerk
Dignity Health, Mercy Medical Clinic
02.2022 - 08.2023
Payroll Assistant
Pit River Tribe
02.2021 - 02.2022
Receptionist
Pit River Tribe
09.2019 - 02.2021
High School Diploma -
West Valley High School
Some College (No Degree) -
College of The Redwoods
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