Kassandra Pallares
Buena Park,CA
Summary
Results-oriented Parent Partner with a strong background in collaboration and persuasive communication. Successfully engaged families to set and achieve goals while facilitating systems change through active support and partnership with interdisciplinary teams.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Parent Partner
New Alternatives, Inc.
Santa Ana, US
05.2024 - 12.2024
- Provide active, hands-on peer support to parents/caregivers of youth receiving services.
- Offer peer support may be delivered in individual or group settings at the agency, in family homes or in community environments.
- Work collaboratively to support systems change by increasing family involvement and decreasing unintentional, bias about parents.
- Work closely with families to increase involvement, setting goals, coaching family members through the process, and supporting them in achieving the set goals.
- Participate as a member of an Inter-Disciplinary team; including working closely with mental health professionals while representing the parents perspective.
- Collaborated with case managers to develop individualized care plans for families.
- Maintained accurate records of family interactions and service referrals provided.
Customer Service Representative
CSAA Insurance Group, a AAA Insurer
Pittsburg, US
01.2022 - 01.2024
- Applying knowledge of policies, and insurance regulations when determining coverage and making coverage changes
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions
- Generating prospect leads
- Servicing policies by processing payments and coverage changes according to policy guidelines
- Assisting in claims process
- Maintained knowledge of company policies and industry regulations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate in Arts (AA) - Psychology
Cypress College
Cypress, CA 01.2024 - 12.2025
Skills
- Research
- Persuasive communication
- Efficient Multi-tasker
- Case management
- Active listening
- Crisis intervention
- Conflict resolution
Additional Information - Skills And Abilities
Bilingual in Spanish and English
Timeline
Parent Partner
New Alternatives, Inc.
05.2024 - 12.2024
Associate in Arts (AA) - Psychology
Cypress College
01.2024 - 12.2025
Customer Service Representative
CSAA Insurance Group, a AAA Insurer
01.2022 - 01.2024