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Accomplished Customer Service Representative with a proven track record at Lowe's Home Improvement, excelling in conflict resolution and critical thinking. Enhanced customer loyalty through empathetic complaint resolution and efficient online support. Skilled in Microsoft Office and active listening, consistently delivering high customer satisfaction and team collaboration for improved service delivery.

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I am seeking an opportunity that will allow me to demonstrate my hard-working personality. I am eagerto expand my knowledge, thereby becoming an asset to your company. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

I Have Has Several years in customer service call center work I am proficient in call tasking call handling engaging customers. Order taking and processings customer refunds or exchanges. I have background knowledge in shipping and freight Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Kassandra Peralta

Summary

Overview

Work History

Customer Service Representative

Sales Associate

Education

Medical Esthetician

High School Diploma -

Skills

Languages

Timeline

Sales Associate

Customer Service Representative

Medical Esthetician

High School Diploma -

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