Kassandra Perez

• Evaluated claims to determine liability and coverage in accordance with company policies.
• Collaborated with policyholders and medical providers to gather necessary documentation for claims processing.
• Customer service for all customers
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• Resolved disputes by negotiating fair settlements in alignment with company standards and regulations.
• Implemented quality assurance measures to ensure accurate assessments and compliance with industry regulations.
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Prepared summaries of damage, payments, and policy coverage.

• Dock, Mezz 1, Mezz 2, fingers, Pg experience, water spider, closer, caster deck

• Manager on shift
• Made schedules for all crew
• Safe handler
• Truck orders
• Trainer
• Customer service

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Stock, inventory, cashier, opener, closer, sales floor, customer service

A Psychiatric Technician (Psych Tech) is responsible for providing direct care and support to patients experiencing mental health or behavioral challenges. Their responsibilities include monitoring patients’ behavior and safety, assisting with daily activities such as hygiene, meals, and mobility, taking and recording vital signs, observing and documenting changes in patients’ moods or behaviors, and communicating concerns to nurses and other healthcare professionals. Psych Techs may also help de-escalate patients during behavioral situations, maintain a safe and therapeutic environment, assist with recreational or therapeutic activities, and provide emotional support while maintaining professional boundaries and patient confidentiality. They work closely with the healthcare team to help ensure patients receive appropriate care and support throughout their treatment.

• Diploma
• GPA: 3.8 GPA