Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kassandra Pizana

Fort Worth

Summary

Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host

Wabi House
Keller
11.2025 - 03.2026
  • Greeted and seated guests promptly upon arrival.
  • Coordinated with servers to facilitate a seamless dining experience.
  • Managed reservation system to optimize table turnover.
  • Provided menus and answered initial guest inquiries.
  • Addressed guest feedback and resolved minor issues to enhance customer satisfaction.
  • Maintained cleanliness and organization of the entrance area.
  • Took reservations over the phone and in person.
  • Managed incoming calls during busy shifts.
  • Provided tailored seating and special accommodations based on guest preferences and dining area demand.

Barista

Gong Cha
Fort Worth
06.2025 - 07.2025
  • Assisted customers with menu selections and special requests.
  • Maintained cleanliness and organization of the work area.
  • Handled cash transactions accurately at the register.
  • Collaborated with team members to ensure smooth operations.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Barista

Target/Starbucks
Lake Worth
08.2023 - 07.2024
  • Assisted customers with menu selections and special requests.
  • Operated coffee brewing equipment and espresso machines efficiently.
  • Handled cash transactions accurately at the register.
  • Restocked inventory of coffee beans, syrups, and supplies regularly.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained cleanliness and organization of the work area.

Barista

Starbucks
Fort Worth
03.2023 - 08.2023
  • Assisted customers with menu selections and special requests.
  • Operated coffee brewing equipment and espresso machines efficiently.
  • Handled cash transactions accurately at the register.
  • Collaborated with team members to ensure smooth operations.
  • Restocked inventory of coffee beans, syrups, and supplies regularly.
  • Provided friendly service while managing high-volume customer traffic.

Education

Some College (No Degree) - Pre-nursing

Texas Woman's University
Denton, TX

Skills

  • Customer service
  • Reservation management
  • Cash handling
  • Menu knowledge
  • Inventory restocking
  • Team collaboration
  • Problem solving
  • Guest interaction
  • High-pressure performance
  • Takeout order processing

Languages

Spanish
Full Professional

Certification

ServSafe Food Protection Manager Certification , 2022

Timeline

Host

Wabi House
11.2025 - 03.2026

Barista

Gong Cha
06.2025 - 07.2025

Barista

Target/Starbucks
08.2023 - 07.2024

Barista

Starbucks
03.2023 - 08.2023

Some College (No Degree) - Pre-nursing

Texas Woman's University
Kassandra Pizana