Kassandra Portillo
El Paso,TX
Summary
During my various years serving I was able to learn how to engage with customers with different personalities. I prove to excel in high-pressure environments, I enhanced customer satisfaction and increased sales at Olive Garden through exceptional service and effective suggestive selling. Demonstrating a strong work ethic and exceptional customer service skills.
Overview
6
6
years of professional experience
Work History
Server
West Texas Chophouse
03.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
Server
Olive Garden
03.2019 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Associates - Computer And Information Sciences
El Paso Community College
El Paso, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Service prioritization
- Performance improvement
- Suggestive selling
Timeline
Server
West Texas Chophouse
03.2021 - Current
Server
Olive Garden
03.2019 - 03.2021
Associates - Computer And Information Sciences
El Paso Community College
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