Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kassandra Roderick

ROCKHILL,SC

Summary

Customer-focused professional with 8+ years of experience in hospitality, leadership, and client service. Skilled at creating positive guest experiences, communicating effectively, and remaining calm and adaptable in fast-paced environments. Dedicated to safety, teamwork, and providing attentive service to people from diverse backgrounds.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Bartender

Papa Docs Shore Club
Clover, SC
07.2020 - Current
  • Deliver friendly, attentive service in a high-volume environment while creating a welcoming experience for every guest.
  • Manage multiple guest needs simultaneously while remaining calm, organized, and professional during peak service periods.
  • Resolve guest concerns quickly and professionally, using strong communication and problem-solving skills to maintain a positive experience.
  • Collaborate closely with team members to ensure efficient service and smooth operations in a fast-paced environment.
  • Follow established safety, sanitation, and responsible alcohol-service procedures while maintaining a clean and organized workspace.

Real Estate Agent

Keller Williams Connected
Fort Mill, SC
08.2022 - 05.2026
  • Guided clients through buying and selling process, enhancing their understanding and confidence at each step.
  • Maintained consistent communication with clients, lenders, attorneys, and other professionals to keep transactions organized and moving forward.
  • Coordinated showings, appointments, inspections, and transaction deadlines while managing changing schedules and client needs.
  • Built strong client relationships through patience, professionalism, attention to detail, and a commitment to providing excellent service.

Assistant Restaurant Manager

Sports Page Bar & Grill
Fort Dodge, IA
09.2018 - 06.2020
  • Coordinated front-of-house staff schedules to ensure optimal coverage and facilitate smooth daily operations.
  • Managed inventory and monitored supply needs to help maintain product availability and minimize disruptions to service.
  • Supported daily restaurant operations by serving and bartending alongside team members during busy shifts and periods of high demands.
  • Assisted with leading front-of-house staff, addressing guest concerns, and maintaining a professional, welcoming environment.
  • Adapted quickly to staffing changes, guest needs, and unexpected challenges while helping the team maintain efficient service.

Education

High School Diploma -

Fort Dodge Senior High
Fort Dodge, IA
05.2013

Skills

  • Customer Service
  • Conflict Resolution
  • Safety & Procedure Compliance
  • Verbal Communication
  • Team Collaboration
  • Leadership
  • Inventory Management
  • Problem Solving
  • Adaptability
  • Time Management

Certification

  • ServSafe Alcohol South Carolina Certificate - March 2026

Timeline

Real Estate Agent

Keller Williams Connected
08.2022 - 05.2026

Bartender

Papa Docs Shore Club
07.2020 - Current

Assistant Restaurant Manager

Sports Page Bar & Grill
09.2018 - 06.2020

High School Diploma -

Fort Dodge Senior High