Hi, I’m
Kassandra Rucker
Brighton,CO
Summary
Self-motivated, dependable service specialist with over 7 years experience in customer relations and training. Excellent reputation for resolving problems, improving customer satisfaction, and overall operational improvements. Exceptional team player in driving great team success by motivating team to be efficient and help follow guidelines and policies to provide the best care we can give.
Overview
10
years of professional experience
Work History
Childrens Hospital
Patient Family Service Specialist
10.2021 - Current
Job overview
- Answer inbound calls and assist families with their requests
- Scheduled and rescheduled for new patient and follow-up care visits for the orthopedic clinic.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Complete all required trainings for the hospital policies and for all scheduling policies
- Worked outbound calls to get referrals scheduled and or to call families to get all missing registration information entered for the appointment before the visit.
- Worked the orthopedic X-ray orders to attach each X-ray to the correct future appointment
- Assisted in training new hires and demonstrate correct scheduling workflow with each call
- Assisting in SITW project for integrating two separate orthopedic clinics into one department
- Successfully achieved goals within PFAC scheduling guidelines
Breathe Correct
Patient Coordinator
03.2020 - Current
Job overview
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads using Dentrix software.
- Organized referrals to other medical specialists.
- Administered home sleep tests for patients.
- Presented treatment financials along with payment plans to fit their budget.
- Answered all emails, calls, leads and texts.
- Checked in / out patients.
- Collected copays and monitored monthly payment plans.
- Collected patient data, including records of health condition and hospitalizations.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Operated 3D cone beam CT.
Pacific Dental Services
Specialty Benefits Coordinator
07.2016 - 03.2020
Job overview
- Assisted dentist with periodontal charting, new patient exams and continue and care exams.
- Prepared and managed specialty schedules for Oral surgery, Endo and Perio.
- Managed insurance requesting information for submitted claims.
- Overlooked E-audit for providers.
- Worked unsecured for the office.
- Helped manager with other portals such as credit balances and over 90 day unpaid claims.
- Answered phones and replied to incoming emails.
RM Window Tint
Office Manager
05.2016 - 07.2016
Job overview
- Scheduled appointments for customers and dealer ships.
- Answered phones and incoming emails.
- Created work invoices.
- Accounts receivable.
- Transferred cars from dealership to shop to get contracted work done.
- Sales and marketing.
Beeline Pest Control
Office Manager
05.2014 - 05.2016
Job overview
- Scheduled appointments for customers.
- Managed 6 technicians schedules and coordinated by location.
- Followed up with customers routine pest maintenance to stay on schedule.
- Sales with apartments and companies for monthly and quarterly pest control options.
- Overlooked employees daily tasks and office duties.
- Processed payments and sent invoices for regular properties and clients.
Education
Avanza Training
Certificate from CNA
12.2013
Thornton High SchoolThornton, CO
High School Diploma
05.2012
Skills
- Excellent multitasking capabilities
- Professional Demeanor
- Proficient scheduling
- Customer and client relations
- Insurance eligibility verification
- Quality Assurance
- Training
- Managing time efficiently
- Office administration
- Accounts Payable and receivable
- 10-key proficiency
Timeline
Patient Family Service Specialist
Childrens Hospital
10.2021 - Current
Patient Coordinator
Breathe Correct
03.2020 - Current
Specialty Benefits Coordinator
Pacific Dental Services
07.2016 - 03.2020
Office Manager
RM Window Tint
05.2016 - 07.2016
Office Manager
Beeline Pest Control
05.2014 - 05.2016
Avanza Training
Certificate from CNA
Thornton High School
High School Diploma
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