Kassandra Sanchez
Mission
Summary
Dedicated and results customer support associate with experience in delivering exceptional service and resolving customers inquiries.Adept at utilizing active listening and problem solving skills to exceed customers expectations. Probe. Track record of maintaining high customer satisfaction ratings and consistently meeting performance targets. Strong communication skills and a collaborative approach to teamwork.
Overview
7
7
years of professional experience
Work History
Personal Assistant to the Owner
Toro taxes/assistant owner
Mission
01.2022 - Current
- Performed company administrative duties clerical:analyzed customers entries in company database.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction.
- Prepared and proofread documents ,and reports maintaining a high standard of accuracy.
- Handled sensitivity and confidential information with utmost discretion ,demonstrating trustworthiness.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Provided multifaceted to career professionals by running errands and managing mail.
Customer Support Associate
Villarreal paving & demolition
Mission
01.2019 - 01.2022
- Managed protocol,ensuring protocol was updated in the system within 24 hours.
- Answered product and service questions ,suggesting other offerings to attract potential customers.
- Evaluated processes look for ways to streamline and increase efficiency and improve accuracy.
- Managed customers accounts ,maintaining up-to-date records of projects specifications and timeline.
- Reviewed operations form requests & updates ,ensuring they align with policies and appear collaborated closely with project managers , estimators , and field teams to coordinate project details.
Sales Associate
Villarreal paving & Demolition
Mission
01.2019 - 01.2022
- Greeted customers entering the store and responded promptly to customers needs.
- Effectively communicated technical information and collaborated with cross-functional teams.
- Operated cash register for cash ,check and credit card transactions with excellent accuracy levels
- Conducted market research and competitor analysis to identify new business opportunities.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Partnered with training and operational leaders to develop strategies to enhance customers experience.
Education
High School Diploma -
La Joya High School
La Joya, TX05-2018
Skills
- Customer service-oriented
- Excellent communication
- Complex problem solving
- Attention to detail and accounts receivable
- Adaptability & multi tasking
- Quality assurance experience
- Advanced Microsoft office navigation
- Strong time management & fast response
- Empathy & customer solutions
- Technical proficiency
- Software troubleshooting
- Analysis skills and documentation
- Computer networking & remote tools
- CRM software & POS system operations
- Project management and telephone etiquette
- Teamwork and collaboration
- Self starter & product knowledge
- Cash management & brand awareness
Languages
English
Professional
Spanish
Professional
Key attributes
- Proficient in Microsoft office, powerpoint ,excel, windows , outlook, internet research, google suite, expert in all general office skills; Data entry , email, faxing/filing, and operating systems , exceeded day to day goals by 100% by providing proactive and effective customer service , improved customer satisfaction by 15% through active listening and prompt issue resolution. Attained 100% success in all customer service catering including communication skills. Demonstrated professional etiquette , improving positive feedback and 5-star ratings by 80% drove quality assurance(QA) from an average of 65% to 90%.
Timeline
Personal Assistant to the Owner
Toro taxes/assistant owner
01.2022 - Current
Customer Support Associate
Villarreal paving & demolition
01.2019 - 01.2022
Sales Associate
Villarreal paving & Demolition
01.2019 - 01.2022
High School Diploma -
La Joya High School