Kassandra Thomas
House Springs,MO
Summary
Dynamic Patient Access Representative with a proven track record at Mercy South Hospital, excelling in customer service and insurance verification. Adept at maintaining HIPAA compliance while enhancing patient registration processes. Recognized for training new staff and improving team efficiency, ensuring seamless patient experiences in a fast-paced healthcare environment.
Innovative and detail-focused individual with strong aptitude for financial analysis and customer service. Possesses foundational knowledge in financial transactions and risk assessment, and proficient in using banking software and handling monetary transactions. Dedicated to delivering exceptional service and contributing to financial success of clients and institution.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Mercy South Hospital
05.2024 - Current
- Assisted patients with registration and appointment scheduling processes.
- Learned to navigate electronic health record systems for data entry and retrieval.
- Provided information on insurance coverage and payment options to patients.
- Supported front desk operations by managing patient flow and inquiries.
- Adapted to changing procedures and policies in a fast-paced environment.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
Patient Care Technician
Southeast Missouri Mental Health Center
02.2022 - 05.2023
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily living activities to promote patient independence and comfort.
- Documented patient behaviors and progress in electronic health records accurately.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient care and support services.
- Trained new staff on best practices in patient care techniques, enhancing team efficiency and service quality.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Education
High School Diploma -
Arcadia Valley High School
Ironton Mo 05-2010
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Money handling
- Payment processing
- Information collection
- Team leadership
Timeline
Patient Access Representative
Mercy South Hospital
05.2024 - Current
Patient Care Technician
Southeast Missouri Mental Health Center
02.2022 - 05.2023
High School Diploma -
Arcadia Valley High School