Kassandra Villalobos
Palmdale,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
05.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Service Representative
Windsor Fashions
08.2017 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Deaf Studies: Community Service
California State University Northridge
Northridge, CA05.2024
Associate of Arts - Deaf Studies: Interpreting
Antelope Valley College
Lancaster, CA05.2022
High School Diploma -
Palmdale High School
Palmdale, CA06.2017
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Call Center Operations
- Computer Proficiency
- Payment Processing
- Customer satisfaction measurement
- Scheduling
- Team Development
- Product Sales
- Store maintenance
- Key holder experience
Languages
Spanish
ASL
Timeline
Customer Service Representative
Uhaul Moving And Storage
05.2018 - 01.2021
Customer Service Representative
Windsor Fashions
08.2017 - 05.2020
Bachelor of Arts - Deaf Studies: Community Service
California State University Northridge
Associate of Arts - Deaf Studies: Interpreting
Antelope Valley College
High School Diploma -
Palmdale High School
Similar Profiles
Jamicheal SimmonsJamicheal Simmons
Customer Service Representative/Certified Forklift Operator at Uhaul Moving And StorageCustomer Service Representative/Certified Forklift Operator at Uhaul Moving And Storage
Isaiah VickIsaiah Vick
CSR at Uhaul Moving And StorageCSR at Uhaul Moving And Storage
Eric Hutchinson-ClarkeEric Hutchinson-Clarke
Automotive Technician at Uhaul Moving And StorageAutomotive Technician at Uhaul Moving And Storage