Kassia Compton
Deland,FL
Summary
Adaptable professional with a background in customer service and organizational management. Known for effective problem-solving and strong communication skills, contributing to improved customer experiences and operational workflows.
Overview
15
15
years of professional experience
Work History
Office Manager
Ryans Affordable Painting
Deland, FL
09.2020 - Current
- ,"Coordinated scheduling for team members and clients, enhancing overall time management.
- Coordinated scheduling for team members and clients, enhancing overall time management.
- Scheduled appointments for clients and team members, ensuring timely coordination.
- Maintained comprehensive filing system to ensure easy retrieval of records.","Scheduled appointments for clients and team members, ensuring timely coordination.
- Answered phone calls, managed emails, routed mail, and coordinated courier services comprehensively.
- Maintained organized filing system for seamless document access.","Organized appointments to optimize team members' schedules and improve client engagement. and schedules for team members and clients efficiently.
- Streamlined filing systems to enhance project documentation management and client record-keeping.
- Developed filing systems for project documentation and client records, improving retrieval and organization.
- Ensured maintenance of orderly filing system for effective document retrieval."]}]} Coor
Service Advisor
Fourniers Automotive
Orlando, FL
11.2016 - 08.2022
- Provided detailed explanations of repair services and costs to customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints efficiently to ensure satisfaction.
- Educated customers on vehicle maintenance and care best practices.
- Assisted customers with service inquiries and appointment scheduling.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Maintained accurate service records and documentation for each vehicle.
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers warmly upon arrival at the service center. and addressed their needs in a professional manner.
Locksmith
Advance Auto Locksmith
Orlando, FL
10.2011 - 06.2020
- Provided emergency lockout services for residential and commercial clients.
- Provided emergency lockout services by unlocking doors, safes, cabinets.
- Repaired and replaced faulty locks using advanced locksmith tools.
- Repaired broken locks and re-keyed existing locks to new keys.
- Cut new keys and duplicated existing ones by using key cutting machines.
- Programmed electronic key fobs for various vehicle makes and models.
- Programmed transponder keys for cars using special diagnostic tools.
- Operated tools and devices to open locks when no key was available.
- Utilized a variety of hand tools including screwdrivers, pliers and wrenches while performing work assignments.
- Trained junior locksmiths on proper tools and safety procedures.
- Provided estimates for labor costs associated with lock installation projects.
Education
Associate of Science - Criminal Justice
Daytona State College
Daytona Beach, FL05-2007
Skills
- Scheduling coordination
- Office management
- Invoice preparation
- Customer service
- Complaint resolution
- Customer education
- Vehicle maintenance
- Inventory tracking
- Problem solving
- Effective communication
Timeline
Office Manager
Ryans Affordable Painting
09.2020 - Current
Service Advisor
Fourniers Automotive
11.2016 - 08.2022
Locksmith
Advance Auto Locksmith
10.2011 - 06.2020
Associate of Science - Criminal Justice
Daytona State College