Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kassidy Falls-Parker

Beaumont,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Disney Reservation Specialist

Girlicity
08.2023 - 12.2023
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Utilized reservation software to manage room availability and pricing effectively.
  • Resolved guest issues promptly, resulting in improved client satisfaction rates.
  • Maintained strong relationships with clients, ensuring repeat business and loyalty.
  • Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.

Healthcare Supervisor (Remote)

Everise
05.2022 - 04.2023
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Streamlined communication between departments for better coordination of care and resource allocation.
  • Ensured compliance with all applicable regulations, policies, and procedures for maintaining accreditation standards.
  • Addressed patient concerns promptly by collaborating with relevant parties for swift resolution of issues or complaints raised by patients or caregivers.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Remote Chat Support Representative (H&R Block)

Everise
03.2022 - 04.2022
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
  • Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Customer Sales Lead

Focus Services
10.2020 - 02.2022
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Increased sales revenue by consistently meeting and exceeding individual and team targets.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Trained new team members on company processes, product knowledge, and sales techniques for their success.
  • Resolved customer issues effectively, resulting in higher customer retention rates and positive feedback.
  • Identified potential upsell opportunities through active listening and understanding client needs, maximizing profits.

Education

Bachelor of Science - Information Technology

Strayer University
Washington, DC
03.2026

High School Diploma -

Muskegon Highschool
05.2012

Skills

  • Customer Service Experience
  • Staff Mentoring
  • Staff Training
  • Administrative Experience
  • Multitasking
  • Time Management
  • Conflict Resolution
  • Active Listening
  • Documentation and Reporting
  • Data Entry
  • Cross-selling
  • Attention to Detail

Certification

PC Pro Certification

Certification Date: 9/19/2023

Candidate Id: 6-U6-5GQC

Certificate Id: 6-1C6-V76RVP


IT Fundamentals Pro

Certification Date: 3/20/23

Candidate Id:6-U6-5GQC

Certificate Id:6-1C6-V2CHUT

Timeline

Disney Reservation Specialist

Girlicity
08.2023 - 12.2023

Healthcare Supervisor (Remote)

Everise
05.2022 - 04.2023

Remote Chat Support Representative (H&R Block)

Everise
03.2022 - 04.2022

Customer Sales Lead

Focus Services
10.2020 - 02.2022

Bachelor of Science - Information Technology

Strayer University

High School Diploma -

Muskegon Highschool

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Kassidy Falls-Parker