Kassidy Hassenzahl
Hillsdale,MI
Summary
Compassionate behavior technician offering warm, patient demeanor combined with genuine passion for helping individuals achieve their best. Brings strong understanding of behavioral principles and techniques, with ability to quickly learn and apply new strategies. Committed to leveraging active listening, data collection, and behavioral management skills to enhance client outcomes.
Overview
2
2
years of professional experience
Work History
Behavior Technician
Rebound Home and Therapy
Coldwater, MI
01.2026 - Current
- Implemented individualized behavior intervention plans to support clients' developmental goals.
- Collaborated with therapists to assess and document client progress effectively.
- Utilized behavioral data collection methods to track and analyze client behaviors.
- Engaged clients in therapeutic activities to promote skill development and behavioral improvements.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Treated clients and families with respect and dignity.
Waitress
Metz
Hillsdale, MI
06.2025 - 12.2025
- Provided exceptional customer service, ensuring satisfaction and prompt assistance.
- Managed order taking and delivery with accuracy, enhancing dining experience.
- Assisted in training new staff on service protocols and menu knowledge.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barista
Metz
Hillsdale, MI
08.2024 - 12.2025
- Crafted high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Assisted in training new baristas on espresso machine operation and beverage preparation techniques.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Hillsdale High School
Hillsdale, MI05-2025
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Positive reinforcement
- Picture exchange communication system
- Token economy systems
- Empathy and patience
- Team collaboration
- Flexibility and adaptability
- Natural environment teaching
- Teaching play and leisure skills
- Behavioral management
- Multitasking and organization
- Clear communication
- Goal setting
Timeline
Behavior Technician
Rebound Home and Therapy
01.2026 - Current
Waitress
Metz
06.2025 - 12.2025
Barista
Metz
08.2024 - 12.2025
High School Diploma -
Hillsdale High School