Kassidy Kapaun
DFC Company
Fargo,ND
11
years of professional experience
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Work History
Office Associate
7 Months- Managed front desk communications, directing calls, visitors, and inquiries with professionalism.
- Entered and verified data in office systems to improve record accuracy.
- Assisted with mail distribution, document routing, and administrative follow-up tasks.
- Maintained confidentiality while handling sensitive public health information and records.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Front Desk Receptionist
1 Year 10 Months- Greeted visitors and directed them to appropriate personnel, enhancing client experience.
- Managed multi-line phone system, efficiently routing calls to relevant departments.
- Coordinated site access for subcontractors and vendors, streamlining construction workflow.
- Assisted in processing incoming mail and packages, ensuring timely distribution.
- Maintained reception area cleanliness and professionalism, creating welcoming environment for clients.
- Streamlined office operations for increased efficiency by managing incoming phone calls, emails, and walk-in inquiries.
Patient Access Representative
1 Year 9 Months- Assisted patients with registration processes and insurance verification.
- Scheduled appointments efficiently, ensuring optimal patient flow and satisfaction.
- Managed incoming calls and inquiries, providing accurate information regarding services.
- Maintained patient records in electronic health record systems for accuracy and compliance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Lead Patient Access Representative
7 Years- Coordinated patient registration processes to enhance workflow efficiency and reduce wait times.
- Trained and mentored new staff on patient access protocols and systems.
- Implemented process improvements that streamlined appointment scheduling and reduced errors.
- Ensured compliance with healthcare regulations and organizational policies during patient interactions.
- Developed training materials to facilitate onboarding of new Patient Access Representatives.
- Served as a liaison between patients, providers, and administrative staff to ensure seamless coordination of care across multiple departments.
Education
High School Diploma
Skills
Customer service
Attention to detail
Time management
Listening skills
Scheduling
Problem-solving skills
Telephone etiquette
Initiative-taking
Timeline
Office Associate
Fargo Cass Public Health
03.2026 - CurrentRead More
Front Desk Receptionist
DFC Company
12.2024 - CurrentRead More
Patient Access Representative
Saint Sophie's Psychiatric Center
02.2023 - 11.2024Read More
Lead Patient Access Representative
Essentia Health
01.2016 - 01.2023Read More
Dakota High School
High School Diploma
Read More
Awards
Helping Hand Award at Essentia Health