Kassidy Landis
Kutztown,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Penske Truck Leasing
Reading, PA
03.2023 - Current
- Developed and maintained schedules for multiple departments and locations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Service Electric Cablevision
Birdsboro, PA
11.2020 - 03.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Journeys Shoes
Wyomissing, PA
03.2018 - 10.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Fleetwood Senior High School
Fleetwood, PA06-2019
Skills
- Consultative Sales
- Account updating
- Appointment Scheduling
- Scheduling
- Paperwork Processing
- Report Generation
- Inbound and Outbound Calling
- Payment Processing
- In-store support
Timeline
Customer Service Representative
Penske Truck Leasing
03.2023 - Current
Customer Service Representative
Service Electric Cablevision
11.2020 - 03.2023
Sales Associate
Journeys Shoes
03.2018 - 10.2020
High School Diploma -
Fleetwood Senior High School
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