Kassidy Montanez
Fort Stockton,TX
Summary
Accomplished professional with a proven track record at Pecos County State Bank, enhancing front desk operations and elevating customer service standards. Expert in office administration and client relations, demonstrated through streamlined communication processes and efficient schedule management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Receptionist
Pecos County State Bank
03.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Assistant Head Golf Professional
Ethan Ezell
09.2021 - 02.2022
- Created tailored lesson plans for individual clients, addressing specific areas of improvement and skill development.
- Oversaw daily operations at the practice facility, maintaining a safe and enjoyable environment for all users.
- Increased membership retention rates by developing engaging member programs and activities.
- Led regular staff training sessions to refresh knowledge of safety protocols, golf rules and regulations, customer service standards, and other essential topics.
- Managed pro shop inventory, ensuring a diverse selection of products for members and guests.
- Optimized tee time scheduling processes to reduce wait times for players on busy days or during peak seasons.
Education
High School Diploma -
Fort Stockton High School
Fort Stockton, TX05.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Verbal and written communication
- Office Administration
- Schedule Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Receptionist
Pecos County State Bank
03.2024 - 07.2024
Assistant Head Golf Professional
Ethan Ezell
09.2021 - 02.2022
High School Diploma -
Fort Stockton High School
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