KASSIDY WALKER
Argyle,TX
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
11
11
years of professional experience
Work History
Outpatient Coordinator
Mesa Springs
Fort Worth, TX
03.2024 - 09.2025
- Streamlined patient scheduling processes to enhance appointment flow and minimize wait times.
- Oversaw electronic health records management to guarantee accuracy and regulatory compliance.
- Facilitated collaboration with clinical staff to strengthen communication and optimize patient care processes.
- Facilitated training sessions for new team members on administrative procedures and software systems.
- Oversaw maintenance of accurate patient records to ensure compliance with regulatory requirements.
- Enhanced clinic productivity by strategically optimizing staff schedules according to patient volume and provider availability.
- Optimized check-in procedures to enhance operational efficiency within outpatient department.
- Cultivated robust relationships with physicians through proactive communication and collaboration.
- Cultivated high patient satisfaction by employing empathetic listening and effective problem-solving techniques.
- Facilitated development of outpatient programs to enhance service delivery for diverse patient populations.
- Executed process enhancements to optimize efficiency in administrative tasks.
Patient Access Representative
United Healthcare Group
Clearfork
03.2023 - 03.2024
- Engaged in continuous professional development to enhance expertise in patient access services.
- Facilitated collaboration with healthcare providers to optimize appointment scheduling and enhance follow-up care coordination.
- Facilitated administrative functions including data filing, entry, and report generation.
- Processed patient deductibles and co-pay amounts while facilitating discussions on financial obligation options.
- Facilitated completion of patient paperwork by providing comprehensive support to medical staff.
- Cultivated a positive work environment by fostering strong relationships among colleagues and promoting teamwork.
- Facilitated patient check-in processes by greeting and assisting individuals upon arrival.
- Managed collection and entry of patient demographic and insurance data into computer database.
- Executed patient scheduling and registration functions to streamline initial contact for medical office visits.
- Ensured secure handling of patient information and confidential medical records in compliance with HIPAA privacy regulations.
- Assisted with incoming calls to provide information and support. Scheduled appointments for patients to ensure timely care. Organized and maintained medical records for efficient retrieval.
ADMINISTRATIVE ASSISTANT
Ubreakifix
03.2021 - 07.2021
- Streamlined meeting logistics and directed travel planning to enhance overall event effectiveness.
- Led special projects by coordinating essential project initiatives and aligning team efforts.
- Developed and implemented LinkedIn and Facebook pages, fostering a robust online community for the company.
- Implemented streamlined procedures for document filing and retrieval, resulting in increased operational effectiveness.
- Applied advanced spreadsheet creation and pivot table techniques to streamline data management processes.
- Coordinated task prioritization and management strategies to balance competing priorities efficiently.
- Streamlined office calendar by coordinating updates for meetings, events, and appointments to facilitate efficient scheduling.
- Conducted thorough evaluations of business documents, focusing on spelling, grammar, and alignment with office policy requirements.
- Streamlined communication between departments to maintain integrity of inventory data.
- Coordinated efforts of department team members and receiving managers to analyze and address inventory discrepancies.
- Organized and streamlined appointment schedules for technicians and clients to optimize operational efficiency.
- Developed and streamlined filing systems, improving the speed and accuracy of document retrieval.
CUSTOMER SERVICE REPRESENTATIVE
GC Services
08.2020 - 03.2021
- Managed inbound and outbound calls to greet and assist customers with various needs and questions, and to respond to inquiries and resolve concerns
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee
- Consistently met identified team and client performance metrics, goals, and deadlines
- Exceeded requirements in providing products and services to customers at all times.
DOCUMENT PROCESSOR
Randstad
02.2020 - 07.2020
- Assessed incoming documents for routing to appropriate departments, confirming intended recipients' acceptance
- Analyzed documents for compliance with internal policies and external regulatory guidelines, reviewing presence of all required data
- Performed quality analysis of paper documents, confirming legibility and integrity of all included information
- Verified and reviewed project documents to determine format, completeness, and compliance with contractual requirements
- Personally retrieved and delivered sensitive documents to appropriate personnel, maintaining documented chain of custody for confidential data
- Kept system consistent by documenting document management standards, organizational best practices, and use rules.
- Processed high volumes of documents using advanced scanning and data entry software.
- Ensured accuracy and integrity of data through meticulous review and verification processes.
SALES ASSOCIATE
Priscilla McCall's
08.2019 - 02.2020
- Ensured compliance with merchandising standards through systematic restocking of front lanes and displays.
- Executed scanning of customer purchases and price calculations through POS system to facilitate seamless transaction processing.
- Guided customers in store navigation, ensuring swift access to products for a seamless shopping experience.
- Assessed upkeep requirements for store shelves and aisles, implementing organization strategies and cleaning protocols as needed.
- Analyzed customer interactions and documented transactions meticulously to support effective loss
- Engaged with guests and responded swiftly to diverse inquiries and requests.
- Enhanced store culture and aligned with company mission by ensuring integrity and providing outstanding customer interactions.
- Strategically organized store shelves to accommodate seasonal merchandise and facilitate promotional activities.
- Cultivated positive customer interactions by providing customized service and relevant product recommendations.
- Managed point-of-sale systems to ensure accurate transaction processing and effective inventory oversight.
FRONT OFFICE COORDINATOR
Peak Physical Therapy
10.2017 - 06.2018
- Scheduled agendas, travel arrangements, and appointments for patients
- Complied with office workflow processes to achieve optimal efficiency
- Boosted team performance by closely monitoring the work of each staff member and offering motivational support
- Oversaw all aspects of office management, including HR functions, file management, and office inventory
- Coordinated the schedules of the physical therapy team and scheduled new patient appointments
- Regularly cleaned and disinfected the treatment equipment to prevent the spread of communicable diseases between patients
- Answered telephones, distributed mail and faxes, and prepared patient files
- Obtained insurance verifications, pre-authorizations, and pre-determinations
- Kept updated knowledge of medical terminology
- Handled clerical tasks, including typing, filing, photocopying, and preparing letters
- Prepared for next day's patients by pulling charts and making confirmation calls
- Entered, verified, and updated patient information into systems
- Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments
- Took patient information and scanned into EMR, ensuring accurate records and patient authorizations
- Coordinated patient scheduling, optimizing clinic workflow and enhancing appointment availability.
- Managed front desk operations, ensuring seamless communication between patients and staff.
DOCUMENT MANAGEMENT SPECIALIST/SUPERVISOR
Medix
12.2016 - 08.2017
- Evaluated incoming materials to establish optimal classification and appropriate file destination.
- Enhanced automatic data capture strategies to streamline handling of imported digital documents.
- Resolved document access errors and permissions issues for end-users.
- Developed and implemented robust document management policies to enhance security and accessibility of legal content.
- Spearheaded efficiency initiatives by overseeing configuration of usability functions, including interface profiles and workflow procedures.
- Executed job tasks with minimal oversight, consistently meeting deadlines and objectives.
- Organized and archived inactive patient records to ensure compliance with retention guidelines.
- Ensured meticulous maintenance of patient records in strict adherence to confidentiality standards and HIPAA regulations.
- Executed quality control checks to ensure accuracy of patient names, account numbers, and medical record numbers.
- Delegated tasks to team members according to individual strengths, fostering a collaborative environment.
- Cultivated department leadership skills among team members through targeted coaching and challenging assignments.
- Assessed associate performance and provided mentorship to underperforming employees for improvement strategies.
- Oversaw hourly and temporary personnel, ensuring effective work direction and process review.
- Enhanced employee performance and long-term success through strategic training program development and implementation.
MEMBER SERVICE REPRESENTATIVE
Sams club
10.2015 - 03.2016
- Executed cash drawer counts at shift commencement and ensured accurate balancing at shift conclusion.
- Ensured compliance with cash handling policies and procedures.
- Enhanced merchandise displays, ensuring optimal presentation of end caps, floor displays, and aisles.
- Executed cash register transactions by accurately inputting product costs and dispensing change.
- Executed price verification and total calculation utilizing scanners and point of sale (POS) systems.
- Delivered exceptional customer service to elevate member satisfaction ratings.
THEATER SUPERVISOR
Look cinemas
05.2014 - 08.2015
- Communicated policy updates to the department, answered questions and enforced compliance
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Developed employees to improve their knowledge bases, increase team value, and improve leadership potential
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Welcomed guests and directed to seating
- Greeted patrons attending wide range of entertainment events and offered help with finding seats and other needs.
- Supervised daily theater operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff on operational procedures and customer engagement techniques.
Education
HIGH SCHOOL DIPLOMA -
JJ Pearce High School
Richardson, TXSkills
Access administration
Records compliance management
Teamwork
Problem-solving
Collaboration
Prioritization
Training
Research
Customer relations
Verbal communication
Planning
Coordination
Analytical thinking
Creative thinking
Document duplication
Regulatory compliance
Electronic records management
Sensitive document management
Database management
Multitasking
Organization
Training and development
Develop employee knowledge
Payment Processing
Insurance Authorizations
Phone and Email Etiquette
Conflict Resolution
Post-Discharge Care Coordination
Care Plan Recommendations
Problem-Solving
Patient Confidentiality and Data Security
Schedule Coordination
Health Information Access Management
Appointment Scheduling
Scheduling Diagnostic Procedures
Registration and Scheduling
Customer Service
Clerical and Filing Support
Documenting and Recording Information
Patient Needs Assessment and Referral
Payment Collection
Benefits Explanation
Attention to Detail
Patient check-in
Caring and Empathetic
EMR
Document filing
Records Management
Medical insurance
Insurance Billing
Medical Terminology
Interpreting physician orders
Timeline
Outpatient Coordinator
Mesa Springs
03.2024 - 09.2025
Patient Access Representative
United Healthcare Group
03.2023 - 03.2024
ADMINISTRATIVE ASSISTANT
Ubreakifix
03.2021 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
GC Services
08.2020 - 03.2021
DOCUMENT PROCESSOR
Randstad
02.2020 - 07.2020
SALES ASSOCIATE
Priscilla McCall's
08.2019 - 02.2020
FRONT OFFICE COORDINATOR
Peak Physical Therapy
10.2017 - 06.2018
DOCUMENT MANAGEMENT SPECIALIST/SUPERVISOR
Medix
12.2016 - 08.2017
MEMBER SERVICE REPRESENTATIVE
Sams club
10.2015 - 03.2016
THEATER SUPERVISOR
Look cinemas
05.2014 - 08.2015
HIGH SCHOOL DIPLOMA -
JJ Pearce High School