Kassidy B. Hager
Nashville,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Assiocate/Receptionist Administrator
East Memphis Pet Hospital & Resort
04.2019 - 04.2022
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs in high volume environment.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Tasked with data entry, records oversight and issue resolution for team of multiple customer service personnel.
Front Desk Customer Service Associate
Dan West Garden Center
03.2018 - 04.2019
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
Front Desk Supervisor
Cordova Bowling Center
06.2015 - 06.2019
- Works the front desk greeting, assisting, and monitoring guests; answer questions, resolve problems
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Operates point of sale and credit card verification systems, manages lane inventory with guests regarding the waiting list and assigning lanes.
- Troubleshoots, identifies and handles lane malfunction calls.
Education
BBA - Business Information Technology
University of Memphis
Memphis, TN05.2022
Associate of Science - Computer And Information Systems
Southwest Tennessee Community College
Memphis, TN12.2019
High School Diploma -
Bolton High School
Arlington, TN05.2017
Skills
- Microsoft Office Specialist Certification 2018
- Proficient in Keyboarding
- Problem Solving
- Database Administration
- Confidential Information Management
- Multi-line phone Operation
Timeline
Customer Service Assiocate/Receptionist Administrator
East Memphis Pet Hospital & Resort
04.2019 - 04.2022
Front Desk Customer Service Associate
Dan West Garden Center
03.2018 - 04.2019
Front Desk Supervisor
Cordova Bowling Center
06.2015 - 06.2019
BBA - Business Information Technology
University of Memphis
Associate of Science - Computer And Information Systems
Southwest Tennessee Community College
High School Diploma -
Bolton High School
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