Kassie Castle
12011 West 69th St.
Summary
Goal-oriented professional with a strong background in customer service. Proven ability to enhance guest experiences through effective problem-solving, attention to detail, and collaboration.
Overview
12
12
years of professional experience
Work History
Customer Experience Sales Floor Associate
Hollywood Casino and Speedway
Kansas City, KS
02.2022 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to create engaging merchandise displays, driving sales growth.
- Resolved customer inquiries and complaints promptly, maintaining positive guest experiences.
Floor Service (Beverage)
Harrahs NKC
Kansas City, MO
08.2016 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Banquet Coordinator Front/Back of House Manager
Nick and Jakes
51st Main
06.2014 - 08.2020
- Coordinated event logistics, ensuring seamless execution of banquets and private events.
- Led setup and breakdown of events, maintaining high standards of presentation and service quality.
Education
High School Diploma -
Ballard R-2
Ballard, MO08-2005
Skills
- Customer service
- Goal oriented
Timeline
Customer Experience Sales Floor Associate
Hollywood Casino and Speedway
02.2022 - Current
Floor Service (Beverage)
Harrahs NKC
08.2016 - 08.2020
Banquet Coordinator Front/Back of House Manager
Nick and Jakes
06.2014 - 08.2020
High School Diploma -
Ballard R-2