Kassie Covey
Summary
I am an enterprising professional with a quality track record in customer and client engagement and retention. These skills have been honed primarily through my roles at Binnie Media, Great Eastern Radio and the Hungry Bear Pub and Grill. I am quick to learn and very hands on. I excel at multi-tasking in fast-paced environments, while being adaptable to change. I possess exceptional communication skills and a team player attitude. I will bring a blend of creativity and professionalism to every role.
Overview
14
14
years of professional experience
Work History
Bartender
Hungry Bear Pub and Grill
09.2019 - 10.2024
- Served high customer volumes during nights and weekends.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Radio Advertising Sales Representative
Great Eastern Radio
03.2019 - 08.2019
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
- Helped customers in determining design and layout of sold and spec ads.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Managed multiple accounts simultaneously while ensuring timely delivery of projects and exceptional client satisfaction.
- Evaluated campaign performance regularly with clients, recommending adjustments as needed to optimize results.
- Created and presented media and advertising packages to prospective customers.
- Developed strong client relationships for long-term success through regular communication and excellent customer service.
- Used cold calling to reach out to local business owners needing new advertising products and services.
Radio Advertising Sales Representative
Binnie Media
04.2016 - 03.2019
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
- Evaluated campaign performance regularly with clients, recommending adjustments as needed to optimize results.
- Managed multiple accounts simultaneously while ensuring timely delivery of projects and exceptional client satisfaction.
- Created and presented media and advertising packages to prospective customers.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Increased advertising revenue by identifying and targeting potential clients in various industries.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Developed strong client relationships for long-term success through regular communication and excellent customer service.
- Negotiated contracts successfully with new clients, securing favorable terms for both parties.
Cashier
Wings Supermarket
07.2015 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Waitress
Hungry Bear Pub and Grill
01.2012 - 06.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Jiffy Mart
11.2011 - 02.2012
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Paraprofessional and Teachers Aide
Samuel Morey Elementary School
07.2010 - 06.2011
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Education
Bachelor of Science - Community Development
University of Vermont
Burlington, VT05-2009
Skills
- Strong multitasking
- Highly reliable and courteous
- Team player attitude
- Clear and effective communication and adaptability
- Customer service expertise and customer engagement
- Marketing and sales experience
- Point of sale systems
- Professional Attitude
- Physical Stamina
- Creative and artistic
- Hands-on worker
Timeline
Bartender
Hungry Bear Pub and Grill
09.2019 - 10.2024
Radio Advertising Sales Representative
Great Eastern Radio
03.2019 - 08.2019
Radio Advertising Sales Representative
Binnie Media
04.2016 - 03.2019
Cashier
Wings Supermarket
07.2015 - 04.2016
Waitress
Hungry Bear Pub and Grill
01.2012 - 06.2015
Cashier
Jiffy Mart
11.2011 - 02.2012
Paraprofessional and Teachers Aide
Samuel Morey Elementary School
07.2010 - 06.2011
Bachelor of Science - Community Development
University of Vermont
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