Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kassie Finch

Kingsland,GA

Summary

Compassionate Elderly Caregiver experienced in enhancing client satisfaction and retention through effective communication and problem-solving. Improved service efficiency and fostered positive relationships by delivering knowledgeable support and personalized care planning. Focused on ensuring client comfort and safety through empathetic companionship and proactive medication management.

Compassionate caregiver dedicated to enhancing client satisfaction through effective communication and personalized care strategies. Focused on improving client well-being and retention by delivering tailored support and proactive management, ensuring comfort and safety while fostering meaningful relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Med Advantage
Gallatin, US
02.2022 - 05.2022
  • Resolved complex customer issues, enhancing satisfaction rates and reducing escalations.
  • Resolved customer inquiries, increasing satisfaction and retention rates.
  • Addressed complaints promptly, ensuring timely problem resolution and improved service.
  • Delivered knowledgeable support, fostering trust and positive customer relationships.
  • Streamlined inquiry process, enhancing efficiency in information delivery.
  • Conducted outbound calls to collect account details, improving data accuracy.

Elderly Caregiver

Home Instead Seniors Care
Goodlettsville, US
04.2016 - 01.2022
  • Supported daily living activities, enhancing client independence and well-being.
  • Assessed needs and adapted care strategies, ensuring tailored client support.
  • Engaged clients in meaningful conversations to enhance social interaction. to foster emotional well-being and alleviate loneliness.
  • Provided companionship, fostering emotional well-being and reducing loneliness.

Cashier

Biglots
Madison, US
11.2015 - 03.2016
  • Welcomed customers and addressed inquiries, improving overall shopping experience.
  • Managed refunds and exchanges, maintaining customer satisfaction.
  • Welcomed customers, addressed inquiries, and enhanced shopping experience.
  • Promoted store loyalty programs, driving customer engagement and repeat business.
  • Assisted team members with daily operations and tasks.

Education

High School Diploma -

Continental Academy
Miramar, FL

Skills

  • Customer Service
  • Inbound and Outbound Calling
  • Customer Interaction
  • Customer Advocacy
  • Client Relations
  • Sales Support
  • Follow-up Communication
  • Scheduling
  • Data Entry
  • Documentation Processes
  • Data Analysis
  • Call Center Management
  • Problem Solving
  • Conflict Resolution
  • Product Knowledge
  • Customer Outreach

Languages

English

Timeline

Customer Service Representative

Med Advantage
02.2022 - 05.2022

Elderly Caregiver

Home Instead Seniors Care
04.2016 - 01.2022

Cashier

Biglots
11.2015 - 03.2016

High School Diploma -

Continental Academy
Kassie Finch