Summary
Overview
Work History
Education
Skills
Timeline
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Kassie Huffstetler

Kassie Huffstetler

Customer Service Expert
Charleston,SC

Summary

Personable customer service professional offering over 12 years of experience ranging from the restaurant industry, retail, and entrepreneurial experiences. Building relationships with customers has been at the heart of my professional experience.

I enjoy engaging with customers while providing quality service. Maintaining an upbeat and energetic attitude in difficult situations through resourcefulness and adaptability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Owner

The Ramblin Collections
Charleston, SC
02.2019 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Proficiently designed, created and maintained e-commerce operations
  • Seeking out unique inventory to stay relevant with customer satisfaction.

Landscape Manager

Songbird Nursery
Charleston, SC
10.2019 - 08.2023
  • Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
  • Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
  • Supervised team member performance to meet client deadlines and requirements.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
  • Assisted clients with development of long-term landscape plans and strategies.
  • Reviewed landscape project tasks, determining budgets and timelines for completion.

Store Manager

Salty Girls Surf Boutique
Charleston , SC
04.2013 - 10.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained inventory and customer service satisfaction within all E-Commerce sites. (Website, Social Media)
  • Approved regular payroll submissions for employees..
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Attended trade shows and surf expo to meet with buyers to prepare for upcoming seasons.
  • Hosted and created multiple fundraising events for non profit charities . Actively supporting local organizations
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

James Island Charter High School
Charleston, SC
08.2006 - 05.2010

Skills

Partnership development

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Timeline

Landscape Manager

Songbird Nursery
10.2019 - 08.2023

Owner

The Ramblin Collections
02.2019 - Current

Store Manager

Salty Girls Surf Boutique
04.2013 - 10.2017

James Island Charter High School
08.2006 - 05.2010

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Kassie Huffstetler Customer Service Expert